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Android

Note 8 WiFi Calling

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3: Seeker

After waiting weeks for Wifi Calling to be activated on my S8+, I now feel that history is repeating itself with the Note 8.

 

WiFi Calling is not an option 'out of the box', texting CALLING to 97888 does nothing, all vodafone customer services can tell me is that the service has been activated and are honestly as much use as a chocolate teapot; the inconsistency in information is beyond a joke.

 

I can't be the only person having this problem.  I have literally no signal at home and little at work, so wifi calling is a must.

 

Vodafone, is there a time frame for this service to be activated? Seriously unimpressed having paid £200 upfront and £60+ a month on a 24 month contract.

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4: Newbie

SOLVED!!!!

After amusing myself with the Live Chat guys I rang 191 and found someone who really did manage to help, feels like winning the lottery

He said he was going to "force" the handset by sending and over-the-air configuration update. I was expecting to get one of those config sms messages but nope, no texts, just the lovely, lovely "Vodafone WiFi Call" notification

 

So, if you want WiFi Calling on your Note 8: call 191, tell the robot "WiFi Calling" and ask the support guy or girl to send a configuration to "update the provisioning" on your handset.

 

Special thanks goes out to Michael in the Technical Support Team who figured out this issue without wasting time with the usual "have you tried turning it off and on again"

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75 REPLIES 75
17: Community Champion

@ahep Is there any pending software updates / carrier updates on the phone ?

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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3: Seeker

No. Running latest software etc.

 

I am losing the will to live with Vodafone.  After 'accidentally disconnecting all of my lines back in Feb, waiting two months for them to be fully active, then having to fight for a refund of those months, this is just one more reason that I am strongly considering moving to another network.

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17: Community Champion

I'm at a loss then as your phone is included in the accepted eligible handsets. 

Have you perhaps seen the Vodafone Support page on setting up your phone ?

What i'd suggest is to perhaps let the Social Media Team here catch up with your thread and if required send you a Private Message to take you through security protocols and see if they can help. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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4: Newbie

Same here

 

swapped my sim from S7E which had working wifi calling ...pops it in my note8 no wifi calling

 

Tried usual turn off wifi calling via webpage wait an hour then text 97888 etc  no luck

 

I even tried changing APN settings and getting tech support to send mms/wap settings still not working

 

I have given my wife my old S7E popped her o2 sim in wifi disappeared as expected apn swapped to o2 no vodafone apn visable..... so I then put my vodafone sim from note8 into S7E and guess what ...wifi calling reappeared !!!!!

 

 

 

 

 

 

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Moderator

@ahep and @pinkpound - It's not good to hear the issues you're hvaing getting this set up. 

As it doesn’t sound like an issue with your account, we’re looking into this for you and we’ll be back in touch as soon as we can.

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3: Seeker

Thank you for your response.

 

The most frustrating thing about this is that I keep being told by advisers that wifi calling is active on the account; that may be so, but it definitely is not working on the handset, as was my experience for the first few weeks of owning the S8+ and S7 Edge.

 

Seriously considering moving networks, as after over ten years with vodafone, am sick and tired of these issues and the poor customer service.  Over five hours on the phone regarding this matter... and counting.

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4: Newbie

I will give it a few more days then I will have to leave Vodafone as I need wifi calling

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3: Seeker

I Have the same issue on my Note 8 - I'm willing to bet Vodafone just haven't activated it on the firmware.

 

Some bright spark will realise in the coming months that it hasn't been turned on...

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4: Newbie

Just tried getting this activated via Live Chat, apparently it's all switched on...

 

Could someone from Vodafone explain how WiFi calling works?

 

For example, I would imagine the feature is already part of the Vodafone tweaked firmware and just needs to be switched on (along with some things at the network end.) So...

 

One might assume the network end part is the same for all the supported handsets: your account is either flagged to allow WiFi calling or not. Therefore, either the signal to switch on WiFi calling is not getting sent to the handset or Vodafone haven't yet released a tweaked firmware for the Note 8.

 

If someone could let us know where the sticking point is and an ETA for the fix it might stop a lot of disgruntled customers walking away to other networks.

 

(Personally I could do with WiFi calling but I've found the signal on the Note 8 to be a touch better than my old iPhone 6s so that's something!)

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4: Newbie

Wifi calling is built into andriod ...it just needs to be activated on your sim/account at vodafone

 

 

My guess is its not been activaited for Note8's on vodafone's systems yet

 

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Moderator

@pinkpound @Dmcroweuk @POSitality Please ensure you have the latest software installed on the phone - this can be found under Apps > Settings > About device > Software update > Update > Download > Install. (@ahep You mentioned you're already running the latest software so please ignore this step).

After checking your software and updating it if needed, please switch Wi-Fi Calling on in your settings through Phone > Settings > Wi-Fi Calling > Switch to 'On'. You'd then need to text CALLING to 97888 to fully enable this.

If you've completed the above steps and are continuing to experience issues, please let us know and we can look into this further.

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3: Seeker

I have followed these steps and confirm I still have the issue. Wi-Fi calling does not appear as an option in the phone settings. 

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4: Newbie

Thanks for the reply

 

There is  no wifi calling option under settings to enable/disable . I only have  RCS

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2: Seeker

These instructions are very good but the issue is not having the "WIFI CALLING " OPTION to activate.

We all appear to have latest software on a phone "note8" that should allow it and have sim cards previously used in android phones where WIFI CALLING was activatable.

This is clearly a Vodafone bloatware / software issue.

 

Please find and offer a solution

 

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3: Seeker

Clearly Is just history repeating itself, same thing happened with the S7 - Here and with the S8 per the OP.

 

What baffles and frustrates me most is when these companies don't learn from previous mistakes and just give the standard, generic, wrong instructions... 

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2: Seeker

Inability to keep staff likely therefore means not remembering past issues.

 

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4: Newbie

Thank you for taking the time to reply, Natasha.

 

The main issue is that, despite having the latest updates, the "WiFi Calling" option is not appearing on the Note 8. I strongly suspect no one with a Note 8 on Vodafone has yet seen this option. We all know where it should be as the Phone App is identical to other Samsung Galaxy phones.

 

Please could you check with your superiors to assertain when we might be issued the WiFi feature. Also, if anyone somehow has got WiFi Calling working: how did you manage it and what firmware version are you running?

 

(edit: wow... a lot of people got in a reply while I was typing this so apologies if I'm repeating others' comments!)

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4: Newbie

Update:

 

I've been informed that the tweaked Vodafone firmware has not yet been released.

(Bear in mind that Samsung give Vodafone the stock firmware to check or alter, then it goes back and forth till everyone's happy and eventually Samsung put it on their update servers - i.e. this last part is not under Vodafone's control.)

 

It is expected out in the next regular update cycle, probably the start of next month.

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4: Newbie

What about the people on sim only contracts ???

 

This is not a firmware based  problem

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