main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Android

Note 9 and wifi calling

SOLVED
View solved solution
Highlighted
10: Established

I've gone for the Samsung  Note 9 but this time have bought it out right away from vodafone but will be putting my vodafone sim in to it will I still be able to use wifi calling when available on it ?

View more options
1 ACCEPTED SOLUTION

Accepted Solutions
4: Newbie

Both my phones S7E/Note 8 (Note 9 on order)are Sim Free and are  none Vodafone firmware and Wifi calling works

 

Just search over past phones releases and your see you have to ring surpport and get to send the config files

 

Call surpport and and say "wifi calling" then ask the rep to "update provisoning"  they can use the S9+ templete as its the same phone basically

Reboot and Wifi calling "should" work

 

https://forum.vodafone.co.uk/t5/Android/Note-8-WiFi-Calling/td-p/2572850

View more options
27 REPLIES 27
17: Community Champion

Yes but only if and when Vodafone add the Samsung Note 9 model it'll work even though it's not been bought from Vodafone. 

And if your on an eligible tariff and contract type. 

Vodafone wi-fi-calling.

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

View more options
4: Newbie

Both my phones S7E/Note 8 (Note 9 on order)are Sim Free and are  none Vodafone firmware and Wifi calling works

 

Just search over past phones releases and your see you have to ring surpport and get to send the config files

 

Call surpport and and say "wifi calling" then ask the rep to "update provisoning"  they can use the S9+ templete as its the same phone basically

Reboot and Wifi calling "should" work

 

https://forum.vodafone.co.uk/t5/Android/Note-8-WiFi-Calling/td-p/2572850

View more options
10: Established

Thanks for the info 

View more options
4: Newbie

*Update*

 

Got my sim free Note 9 today direct from Samsung (24/08)

 

Rang 191 and used instructions and wifi caaling is now working   

View more options
10: Established

have done that here as well They told me to text "calling" to 97888 and then it should work will let you all know 

 

View more options
10: Established

does not seem to have worked here they have also refreshed the wifi calling setting my my account last night and still no  option on the note 9 for wifi calling 

 

View more options
4: Newbie

Did they update provisioning ?

 

Try this .. goto your account online disable wifi calling give it about an 1 hour then text 97888 after getting the wifi is turned on text

reboot phone and check again

 

If not ring up and get them to update provisoning

 

View more options
10: Established

Will try it thanks 

View more options
10: Established

not having much luck here I have rang them again they say please give it another few hours ,  Just checking it's not me missing something the setting should be under the phone settings ?

 

 

 

** Just got text to say I can now use  "Data while abroad"  No one asked for that to be turned on all i asked for was WIFI Calling to be turned on or should i say "update provisioning" **

 

View more options
4: Newbie

Sounds like they are not updating the provisioning on your handset

 

Mine became active while I was still on the call no need for reboot

 

Screenshot_20180829-220325_Samsung Experience Home.jpg

As you can see its working in flight mode

 

View more options
10: Established

After loads of calls and spending way over 2 hours on phone tonight it is now working 

 

View more options
4: Newbie

Great news  ..enjoy

View more options
3: Seeker

OK - so I recently got a Note 9 (purchased from CPW, not directly from Vodafone).

 

There was no Wifi Calling option in the Phone > Settings screen, so following the advice here I rang 191 and asked them to Update Provisioning. After doing this a couple of times, I checked and the Wifi Calling option had appeared on my phone.

 

Happy days - or so I thought. I rebooted the handset last night and after that the Wifi Calling option has disappeared from the menu

 

I rang 191 again and got an extremely helpful advisor (Noor) who has resent the Provisioning message - and always rings me back when she says she will! - but so far the Wifi Calling option is still missing from the Phone > Settings page (it's also not in Settings > Connections > More Connection Settings). My tariff includes Wifi Calling, it is enabled when I check in My Vodafone, and I've texted CALLING to 97888 many, many times.

 

Any suggestions as to anything else I can try?

View more options
Moderator

@Strowger When you spoke with 191 last did they advise that the Wi-Fi Calling feature was still provisioned on your account? There may be a chance this had removed itself following a reboot.

View more options
4: Newbie

Hello

 

latest security update has been causing people to lose WiFi calling option on other networks as well looking at XDA forums.

A simple reboot should not interfere with WiFi calling

I'd ring and get them to update the provisioning again

 

 

I'd get

View more options
3: Seeker

Thanks for the suggestions.

 

I rang 191 and got them to resend the Provisioning Message. About 40 minutes later the Wifi Calling option was showing on my phone (I have the screenshots to prove it!).

 

This morning, I rebooted my handset and the option has again disappeared :-(

View more options
4: Newbie

That is a strange 1

 

Have you thought about clearing the cache  in recovery   ?...this wont wipe your date  or remove passwords etc

Are you on the latest update ?

 

View more options
3: Seeker

Thanks.

Yes, I had tried clearing cache in Recovery (and have just done it again).

I'm on the 1st October 2018 security patch, which I believe is the latest.

It's not an easy one to troubleshoot - there's a limit to how many times I can ring 191, get the Provisioning Updated, wait for it to take effect, and then reboot the handset to see if it's persistent!

I may just wait until the 1st November patch is released and see whether that makes any difference...

View more options
4: Newbie

Hi all, following this thread with interest. I'm interested in joining Vodafone and interested in getting the Note 9. I could get it direct from Vodafone, but there are much better deals out there if I get the phone elsewhere.


Can I just confirm who has managed to get Wifi calling to work:

 

(a) having got the Note 9 from Vodafone?

(b) having got the Note 9 from elsewhere?

 

Thanks!

View more options