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Android

P20 Huawei EMUI update/fingerprint login/google pay

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16: Advanced member

A couple of days ago I updated the Huawei android overlay to the latest versionand since then I have been unable to use fingerprint log in to my Nat West banking app (message says phone rooted or security settings changed) or use Google Pay (message says phone does not meet security standards).

 

Other apps, fingerprint log in to my credit card and store card apps, all seem to be fine.

 

Why do certain apps think that my phone has been rooted when all I've done is update to phone with the latest official software? It is a case that the individual apps need updating at their end ot be able to cope with the latest update?

 

I have reset mhy phone as well and uninstalling and reinstaling the apps, with no joy.

Huawei P20 EML-L09,

Android Version - 9.0.0 EMUI Version 9.1.0

Last Update 10.9.19

Build- 9.1.0.328(C432E7R1P11)

Baseband- 21C20B369S009C000
Nova Launcher. Chrome browser.

My phone history (back to 1997!):

Huawei P20, VF Smart V8, Note 4, S4, S2, Tocco Ultra, F490, P300, E250, RAZR v3, Timeport 250, A300, Star-Tac 

 

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16: Advanced member

For the last couple of weeks Huawei have been saying they are working on an update to fix these issues. Anyway today I downloaded version 9.1.0.328 (a massive 4GB) and that indeed has solved the problem with the Nat West app and Google Pay, so hopefully that's it sorted.

Huawei P20 EML-L09,

Android Version - 9.0.0 EMUI Version 9.1.0

Last Update 10.9.19

Build- 9.1.0.328(C432E7R1P11)

Baseband- 21C20B369S009C000
Nova Launcher. Chrome browser.

My phone history (back to 1997!):

Huawei P20, VF Smart V8, Note 4, S4, S2, Tocco Ultra, F490, P300, E250, RAZR v3, Timeport 250, A300, Star-Tac 

 

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16 REPLIES 16
17: Community Champion

Hi @SimonWilding   You would probably be best served using the feedback to the app developer on the Play store as I am guessing it's that app that needs updating as your other things seem to be working ok. 

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16: Advanced member

And now I've discovered that Netflix won't work either......... ##~## anyone else that has the option to update to the latest version of EMUI - DON'T!!!!!

Huawei P20 EML-L09,

Android Version - 9.0.0 EMUI Version 9.1.0

Last Update 10.9.19

Build- 9.1.0.328(C432E7R1P11)

Baseband- 21C20B369S009C000
Nova Launcher. Chrome browser.

My phone history (back to 1997!):

Huawei P20, VF Smart V8, Note 4, S4, S2, Tocco Ultra, F490, P300, E250, RAZR v3, Timeport 250, A300, Star-Tac 

 

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17: Community Champion

So you have the option to rollback to the previous firmware @SimonWilding  ?

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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16: Advanced member

I can't find any option in the settings to do that, I've contacted Huawei to see if that's possible.

 

Looking at the Google pay issue, I think it's something to do with this, presumably some apps (Nat West/Netflix) use this to check suitability but others don't?

Huawei P20 EML-L09,

Android Version - 9.0.0 EMUI Version 9.1.0

Last Update 10.9.19

Build- 9.1.0.328(C432E7R1P11)

Baseband- 21C20B369S009C000
Nova Launcher. Chrome browser.

My phone history (back to 1997!):

Huawei P20, VF Smart V8, Note 4, S4, S2, Tocco Ultra, F490, P300, E250, RAZR v3, Timeport 250, A300, Star-Tac 

 

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3: Seeker

I have this exact same problem and it's caused by the recent OTA update to 9.1.0.311.  It seems that the build is not verified by google and thus if you Open Google Play Store, press on the three lines (top left), scroll down to settings and press on that I know get "Device is not certified".

 

I've contact Huawei and they're looking at the issue, but as my contract is with Vodafone I feel this needs to be sorted by yourselves as currently i'm left with a phone that doesn't do it's job.  Please help.

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3: Seeker

@Gemma wrote:

@russjcole - Please see here



@Gemma- thanks for the message.  I think really this is perhaps just pointing out that this is a Vodafone problem?

 

I got my phone direct from Vodafone and it's the OTA update from the Vodafone Build for the EML-L09.  So perhaps Vodafone didn't follow the correct process with google to get that release certified?

 

How can I get help with this issue as it's causing me multiple problems with an expensive phone on an expensive contract.  What extra information do you need?

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Moderator
Moderator

Thanks for getting back in touch @russjcole. I've taken a look around multiple Huawei forums and this seems to be an ongoing issue for many users, on various networks around the world - thanks for feeding this back to us though. 

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17: Community Champion

I have a very basic Huawei tablet and the version of EMUI on that is pretty horrible, so I'm using the Google launcher instead.   There's no fingerprint reader of NFC (so no Google PAY), so I can't test this theory but I wonder what happens if you use a different launcher on a troublesome device?   Would it work, or are the security factors handled deeper in the system?

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3: Seeker

@TJ wrote:

Thanks for getting back in touch @russjcole. I've taken a look around multiple Huawei forums and this seems to be an ongoing issue for many users, on various networks around the world - thanks for feeding this back to us though. 


@TJ - According to the link that I was sent previously -> https://forum.vodafone.co.uk/t5/About-the-Community/Firmware/m-p/2421980#M4420 Vodafone own and update the Huawei release.  This has been going on for over 3 weeks now.  Can this please be escalated, because at the moment i'm not happy paying my contract for a phone that now doesn't have half it's features working.

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16: Advanced member

I use Nova launcher and it's the same. I think it's deeper than a launcher, in the settings for Google play it says device not certified (see attachment) and that appears to be the issue.....

Huawei P20 EML-L09,

Android Version - 9.0.0 EMUI Version 9.1.0

Last Update 10.9.19

Build- 9.1.0.328(C432E7R1P11)

Baseband- 21C20B369S009C000
Nova Launcher. Chrome browser.

My phone history (back to 1997!):

Huawei P20, VF Smart V8, Note 4, S4, S2, Tocco Ultra, F490, P300, E250, RAZR v3, Timeport 250, A300, Star-Tac 

 

17: Community Champion

According to this official forum, Huawei will investigate on a case-by-case basis.   Some people have also said that the facilities come back after Google Pay update.   It looks as though either an uncertified version has got into the wild or that Google have revoked certification  - it's not clear which.

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4: Newbie

I too am having the same issue. Don't worry, if you call Vodafone. They won't give a s**t....

 

Welcome to Vodafone!!!

 

Huwawei also don't really care. Apparently they're going to call me back. 

 

 

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16: Advanced member

For the last couple of weeks Huawei have been saying they are working on an update to fix these issues. Anyway today I downloaded version 9.1.0.328 (a massive 4GB) and that indeed has solved the problem with the Nat West app and Google Pay, so hopefully that's it sorted.

Huawei P20 EML-L09,

Android Version - 9.0.0 EMUI Version 9.1.0

Last Update 10.9.19

Build- 9.1.0.328(C432E7R1P11)

Baseband- 21C20B369S009C000
Nova Launcher. Chrome browser.

My phone history (back to 1997!):

Huawei P20, VF Smart V8, Note 4, S4, S2, Tocco Ultra, F490, P300, E250, RAZR v3, Timeport 250, A300, Star-Tac 

 

View more options
3: Seeker

@SimonWilding wrote:

For the last couple of weeks Huawei have been saying they are working on an update to fix these issues. Anyway today I downloaded version 9.1.0.328 (a massive 4GB) and that indeed has solved the problem with the Nat West app and Google Pay, so hopefully that's it sorted.


Same here. Received OTA last night. Finally sorted.

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4: Newbie

 Whew! New update sorted this annoying issue! Glad to have it sorted!

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