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P20 Huawei EMUI update/fingerprint login/google pay

SimonWilding
16: Advanced member
16: Advanced member

A couple of days ago I updated the Huawei android overlay to the latest versionand since then I have been unable to use fingerprint log in to my Nat West banking app (message says phone rooted or security settings changed) or use Google Pay (message says phone does not meet security standards).

 

Other apps, fingerprint log in to my credit card and store card apps, all seem to be fine.

 

Why do certain apps think that my phone has been rooted when all I've done is update to phone with the latest official software? It is a case that the individual apps need updating at their end ot be able to cope with the latest update?

 

I have reset mhy phone as well and uninstalling and reinstaling the apps, with no joy.

Samsung A52S 5G - SM-A528B/DS

Android Version - 12 One UI version 4.1

Last Update 19.4.22

Build- SP1A.210812.016/A528BXXS1CVD1

Baseband- A528BXXUiCVC4
Nova Launcher. Chrome browser.

My phone history (back to 1997!):

Huawei P30, P20, VF Smart V8, Note 4, S4, S2, Tocco Ultra, F490, P300, E250, RAZR v3, Timeport 250, A300, Star-Tac 

 

1 ACCEPTED SOLUTION

For the last couple of weeks Huawei have been saying they are working on an update to fix these issues. Anyway today I downloaded version 9.1.0.328 (a massive 4GB) and that indeed has solved the problem with the Nat West app and Google Pay, so hopefully that's it sorted.

Samsung A52S 5G - SM-A528B/DS

Android Version - 12 One UI version 4.1

Last Update 19.4.22

Build- SP1A.210812.016/A528BXXS1CVD1

Baseband- A528BXXUiCVC4
Nova Launcher. Chrome browser.

My phone history (back to 1997!):

Huawei P30, P20, VF Smart V8, Note 4, S4, S2, Tocco Ultra, F490, P300, E250, RAZR v3, Timeport 250, A300, Star-Tac 

 

View solution in original position

16 REPLIES 16

SimonWilding
16: Advanced member
16: Advanced member

I use Nova launcher and it's the same. I think it's deeper than a launcher, in the settings for Google play it says device not certified (see attachment) and that appears to be the issue.....

Samsung A52S 5G - SM-A528B/DS

Android Version - 12 One UI version 4.1

Last Update 19.4.22

Build- SP1A.210812.016/A528BXXS1CVD1

Baseband- A528BXXUiCVC4
Nova Launcher. Chrome browser.

My phone history (back to 1997!):

Huawei P30, P20, VF Smart V8, Note 4, S4, S2, Tocco Ultra, F490, P300, E250, RAZR v3, Timeport 250, A300, Star-Tac 

 

hrym
17: Community Champion
17: Community Champion

According to this official forum, Huawei will investigate on a case-by-case basis.   Some people have also said that the facilities come back after Google Pay update.   It looks as though either an uncertified version has got into the wild or that Google have revoked certification  - it's not clear which.

I too am having the same issue. Don't worry, if you call Vodafone. They won't give a s**t....

 

Welcome to Vodafone!!!

 

Huwawei also don't really care. Apparently they're going to call me back. 

 

 

For the last couple of weeks Huawei have been saying they are working on an update to fix these issues. Anyway today I downloaded version 9.1.0.328 (a massive 4GB) and that indeed has solved the problem with the Nat West app and Google Pay, so hopefully that's it sorted.

Samsung A52S 5G - SM-A528B/DS

Android Version - 12 One UI version 4.1

Last Update 19.4.22

Build- SP1A.210812.016/A528BXXS1CVD1

Baseband- A528BXXUiCVC4
Nova Launcher. Chrome browser.

My phone history (back to 1997!):

Huawei P30, P20, VF Smart V8, Note 4, S4, S2, Tocco Ultra, F490, P300, E250, RAZR v3, Timeport 250, A300, Star-Tac 

 


@SimonWilding wrote:

For the last couple of weeks Huawei have been saying they are working on an update to fix these issues. Anyway today I downloaded version 9.1.0.328 (a massive 4GB) and that indeed has solved the problem with the Nat West app and Google Pay, so hopefully that's it sorted.


Same here. Received OTA last night. Finally sorted.

 Whew! New update sorted this annoying issue! Glad to have it sorted!


@TJ wrote:

Thanks for getting back in touch @russjcole. I've taken a look around multiple Huawei forums and this seems to be an ongoing issue for many users, on various networks around the world - thanks for feeding this back to us though. 


@TJ - According to the link that I was sent previously -> https://forum.vodafone.co.uk/t5/About-the-Community/Firmware/m-p/2421980#M4420 Vodafone own and update the Huawei release.  This has been going on for over 3 weeks now.  Can this please be escalated, because at the moment i'm not happy paying my contract for a phone that now doesn't have half it's features working.