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P20 and garmin

kittyb4u
4: Newbie

Hi just got a new phone P20 and my garmin viosmart HR keeps disconnecting from it. Can anyone help 

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AnnS
17: Community Champion
17: Community Champion

Hi @kittyb4u

 

It might be worth trying to pair the watch with a different phone, this will determine if it is a watch or phone issue.

 

Garmin support should be able to give further advise and an indication as to whether it is software incompatability with the P20 or a fault with the watch bluetooth.

Hi the watch paired fine with my last two phones a Samsung and a HTC 

AnnS
17: Community Champion
17: Community Champion

Hi @kittyb4u

 

As this will be a watch issue and not a phone or network issue, you need to speak to Garmin Support, they will be able to give the best advise on compatability with your new phone.