main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Android

P20 and garmin

4: Newbie

Hi just got a new phone P20 and my garmin viosmart HR keeps disconnecting from it. Can anyone help 

View more options
3 REPLIES 3
17: Community Champion

Hi @kittyb4u

 

It might be worth trying to pair the watch with a different phone, this will determine if it is a watch or phone issue.

 

Garmin support should be able to give further advise and an indication as to whether it is software incompatability with the P20 or a fault with the watch bluetooth.

View more options
4: Newbie

Hi the watch paired fine with my last two phones a Samsung and a HTC 

View more options
17: Community Champion

Hi @kittyb4u

 

As this will be a watch issue and not a phone or network issue, you need to speak to Garmin Support, they will be able to give the best advise on compatability with your new phone.

 

 

View more options