main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Android

P20PRO wificalling

Highlighted
Administrator
Administrator

Of course @DavM, we'll be more than happy to investigate your Wi-Fi calling too. I've popped you a private message over with details on how to get in touch.

View more options
Highlighted
4: Newbie

So basically, Vodafone support have advised contacting local store or Huawei direct.  

 

I've previously spoken with Huawei who say there is nothing they can do their end, and the Vodafone store also had no solution either. 

 

Spoken with Mobiles/CPW regarding this and they say there is nothing they can do and to speak with Huawei.  So i'm stuck in a 24 month contract with a phone that should be able to but is unable to provide all network services. 

View more options
Highlighted
4: Newbie

@ATrolley If you really want to push it your next step  would be that CPW have sold you a phone thats not fit for purpose.

 

If Vodafone can't sort this, that's my next port of call. But will require Vodafone to confirm they don't have a solution and thier network doesn't support WiFi calling with the build of phone we've been sold. 

View more options
Highlighted
4: Newbie

@stewiebrown is correct.

Your contract is with CPW or, if you went direct to Vodafone (as I did), with Vodafone.  It is not your responsibility to research the solution from Huawei or anyone else - no matter how tempting it is to do this to get the matter resolved.

You have been supplied a phone that does not do what it was advertised to do - full stop.  For a change, I seem to be the lucky one who had the right build for it to work....but only after I had expended a LOT of effort.

However, they still mislead me (as a business customer) re the Bose headphones, and I am initially persuing this via the Communications Ombudsman.  That will be followed by the Small Claims Court if necessary.

Whatever happens in your case, this may be a route you may want to go down - I think the Ombudsman will be amazed at the number of posts on this topic which have promised help, but to no effect!

View more options
Highlighted
4: Newbie

So received the 110 update last night, no change regarding Wifi calling. 

 

Mobiles.co.uk are now stating that they don't offer it as part of the contract and cannot guarantee the phones will work with it.  I've pointed out that the contract I purchased should include it natively and that I didn't buy half a contract from them.  Their stance seems pretty much "Not our problem"

 

"Hi David, unfortunately, the handset isn't compatible as the handset does not come with the required firmware, we do apologise. WiFi calling isn't something we offer or advertise with handsets sold"


Unfortunatley I think I will be looking to take this further and hopefully cancelling the contract, as this is certainly not the experience I was hoping to get after changing to Vodafone after many trouble free years with Three. 

View more options
Highlighted
4: Newbie

Mods this is now becoming more than frustrating. I've now received another email telling me go to a  store for help for a 3rd time. Do you customer service staff not read the notes on the file. 

 

I don't see why I should explain this again and again. Please can you provide me with your full complaint's procedure as fill I now have no other choice but to escalate this matter. 

View more options
Highlighted
Moderator

Hi @stewiebrown & @ATrolley I appreciate it's really frustrating not having the ability to get Wi-Fi Calling, if the phone was purchased directly from us, the phones should have the capability to use Wi-Fi Calling. I've sent you both a private message with details on how to get in touch.

View more options
Highlighted
4: Newbie

@adam, Sorry to quote you, but did you not post the following:-

 

"Hi all, just to confirm that all of the current P20's are Wi-Fi Calling compatible. If you're experiencing any problems achieving this, then do please let us know. We'll be more than happy to look into it."

 

And this is why it's so frustrating,  when you post comments like this?? confirming the phone is compatible!!!

So have you now change you mind?  And please explain to me how every other network can support this build out of the box and vodafone can't?

View more options
Highlighted
Moderator

I'm sorry for any confusion adding Wi-Fi calling to your account @stewiebrown. So we can look into this for you, please contact us via the private message @Adam sent you.

View more options
Highlighted
4: Newbie

@mark believe someone looking into this already and am awaiting a response. Hopefully this will get resolved, but not holding out much hope 😫😫😫

View more options
Highlighted
Moderator

I'm sure the person looking into this for you will get everything sorted @stewiebrown.

View more options
Highlighted
4: Newbie

So it's been 6 days since I passed my IMEI on to specialist team, no response yet.  Something tells me this is a lost cause as it's been over a month since the issue was first raised and I will have to go the route of fighting my way out the contract with a phone and contract incapable of providing the level of service promised. 

View more options
Highlighted
4: Newbie

@ATrolley wrote:

So it's been 6 days since I passed my IMEI on to specialist team, no response yet.  Something tells me this is a lost cause as it's been over a month since the issue was first raised and I will have to go the route of fighting my way out the contract with a phone and contract incapable of providing the level of service promised. 


I'm in the same boat, can't see why they cant support this, time just keeps ticking away and nothing done. 😫😫😫

View more options
Highlighted
4: Newbie

@stewiebrown wrote:

@ATrolley wrote:

So it's been 6 days since I passed my IMEI on to specialist team, no response yet.  Something tells me this is a lost cause as it's been over a month since the issue was first raised and I will have to go the route of fighting my way out the contract with a phone and contract incapable of providing the level of service promised. 


I'm in the same boat, can't see why they cant support this, time just keeps ticking away and nothing done. 😫😫😫


I'm almost about to try flashing a different firmware over from XDA, I have my bootloader unlock code.  But want to give Vodafone a chance to fix this.  It's pretty comical that there is still no definitive solution for this.  
 

View more options
Highlighted
4: Newbie

@ATrolley wrote:

@stewiebrown wrote:

@ATrolley wrote:

So it's been 6 days since I passed my IMEI on to specialist team, no response yet.  Something tells me this is a lost cause as it's been over a month since the issue was first raised and I will have to go the route of fighting my way out the contract with a phone and contract incapable of providing the level of service promised. 


I'm in the same boat, can't see why they cant support this, time just keeps ticking away and nothing done. 😫😫😫


I'm almost about to try flashing a different firmware over from XDA, I have my bootloader unlock code.  But want to give Vodafone a chance to fix this.  It's pretty comical that there is still no definitive solution for this.  
 


Let me know if you do and how it goes, little scared to do mine. 

View more options
Highlighted
3: Seeker

Could I also get some help trying to get WiFi calling sorted too please.

View more options
Highlighted
Moderator

As we'll need access to your account to help with your Wi-Fi calling query @Orophine, please contact us by following the instructions in this private message.

View more options
Highlighted
4: Newbie

Has there  been any updates on this? Been waiting  for nearly 2 weeks now. Have to say the service I'm receiving is appalling. 

 

View more options
Highlighted
4: Newbie

@stewiebrown wrote:

Has there  been any updates on this? Been waiting  for nearly 2 weeks now. Have to say the service I'm receiving is appalling. 

 


Think I will be giving till the end of the month before I head back in to a store and request something be done about this.  It will be close on to 2 months since receiving the phone and the WiFi calling not being functional at all with no resolution in sight. 

View more options
Highlighted
3: Seeker

Have a look in Settings > Wireless & Networks > Call Settings > WiFi calling.

View more options