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Android

Pixel 3xl drops calls after half hour

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KirstyD85
3: Seeker

Any updates on this? My phone has started cutting out at 29mins 50secs too. I have an Xperia. WiFi calls are not enabled.

 

Absolute nightmare trying to work, 5 calls have been dropped today alone. Not good. Please help! 

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neilhunter14
4: Newbie

Hi,

I have exactly the same problem with a Sony Xperia. I do not have WiFi calling enabled, but every call that hits 29m 50s (exactly) gets terminated. It's really annoying as some have been really important with Banks and Financial issues that needed a long call.

Any update from Vodafone or anyone as to why this is happening and what is the fix?

 

Many thanks,

Neil.

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neilhunter14
4: Newbie

Hi,

I have a Sony Xperia and every call that hits 29 minutes and 50 seconds gets terminated. Really annoying.

Any ideas?

Neil.

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neilhunter14
4: Newbie

Hi,

I have the same issue and a Sony Xperia 10. Have you found a solution?

Regards,

Neil.

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KirstyD85
3: Seeker

Unfortunately the common theme here seems to be Vodafone, not the handset. I still have yet to get any further with them as they seem to think its just affecting me. Maybe worth contacting them directly to make sure they can see it is a common problem and not just a one off?

 

Sorry I can't be more help. Wish I could because then my problem would be resolved too! 

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neilhunter14
4: Newbie

Hi,

Thanks for the reply.

Well, it's definitely a common problem with the number of people with exactly the same issue on this thread alone. I might start a new thread to see if anyone from Vodafone sees it. I'll also try to get through on LiveChat.

Neil.

 

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Adam
Moderator

Hi there, I've been looking further into what this could be and have gone onto the manufacturer forums and people are having the same issues on different networks - it's worth speaking with them directly as a few of the messages were that it could be potential apps that causing it to end prematurely if they are using too much memory etc. 

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KirstyD85
3: Seeker

Thanks! Can you point us in the direction of the threads you mention please and any possible apps that may be causing this?

 

Many thanks! Let's hope we can finally resolve this. 

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donnydeadlight
3: Seeker

Hi All 

Thanks to everyone who has posted so far, I wasnt aware of disabling 4G as a work around. I have a Sony Xperia XZ1 (not compact) and have been experiencing this issue for some time now. The variation in affected handsets and very specific time at which outgoing calls are being dropped clearly suggests a carrier issue and not a handset issue. I have performed a full reinstallation of device software (flashed the firmware, and not just a reset) and also spent hours trying to resolve this issue with tech support (calling on another phone because mine cuts off at exactly 29m 50s!!) with no joy. Definitely a Vodafone specific issue. Has anyone got any further with Vodafone on this? 

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neilhunter14
4: Newbie

Hi,

I have the same problem with an Xperia 10. Even with 4G switched off, I get cut off.

Sick of it. Some really important calls have been terminated, which has been very annoying.

Regards,

Neil.

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Sony1
3: Seeker

Some Sony phones use the Google Phone App, so that might be what they have in common with the Pixel phones.

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neilhunter14
4: Newbie

I'm not sure why the Google app would cause a phone-call to terminate after 29m 50s......however.....

 

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neilhunter14
4: Newbie

Morning all - Happy New Year.

 

I had a very long Live Chat yesterday evening with someone - well three people actually. The first two kept saying they were "checking something on my account", so I started to get a little annoyed and asked for a manager. After another five minutes, someone came.

Long story cut short - the problem seems to be the SIM card. Mine was from 2016, so they have sent me a new one. Hopefully, it'll arrive in the next few days, but then I need to make a call that lasts 29m 50s plus to see if that has solved the problem. 

I'll try to keep you posted, but it maybe worthwhile getting a replacement SIM for everyone affected.

 

Regards,

Neil.

 

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KirstyD85
3: Seeker

Thanks Neil! Let us know if it resolves the problem. Fingers crossed. 

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Debh59
4: Newbie

Unfortunately new sim didn't solve my issue. I have pixel 3 and Google were pretty certain it is carrier issue. In the last few days I have updated my android software and it seems to have solved the problem. Have now made several calls longer than 29mins 50 secs with 4G turned on 👍 I have had this issues since Feb/March 2020. Check for any updates to android version - hoping this helps someone 

 

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neilhunter14
4: Newbie

Hi again,

Well, since my new SIM arrived a few weeks ago, I have made my first long call, and sure enough, as expected, it bombed out on me again after 29m 50s. Android is up to date. I can't fathom why the phone's OS would have an effect on the ability to make long phone calls. Surely this is Vodafone making people's lives difficult?

The phone call I just made did not have 4G switched on, only my local home wifi connection. Are we saying that if you want to make a long call, then wifi needs disabling and 4G (or maybe 5G) switched on?

Regards,

Neil.

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Tash
Moderator

Hi all, we've been continuing to investigate this and I've raised this back to the dedicated department again, so we can receive any updates and provide them to the thread.

Once we have more news, we'll get back to you here. 
@neilhunter14 Thanks for keeping us updated and I'm sorry to hear that the new SIM hadn't resolved this for you. 

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neilhunter14
4: Newbie

Thanks for the feedback @Tash

Hopefully this can be resolved. Personally, I am using a Sony Xperia 10. Do you think this has anything to do with whether your phone is set to 4G or wi-fi? I assume this has no effect and the issue lies with Vodafone's 'settings' somewhere.

I do hope it can be fixed because I have had several calls cut-off to say banks where I have been on hold for 25 minutes after dialling through umpteen options, then the call is terminated before the problem with the bank has been sorted. Seriously annoying.

Many thanks,

Neil.

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johnconradlee
3: Seeker

I've been monitoring this topic for a while as I've got the same issue with my Xperia 10 too and my other half does with her Xperia XZ1. It's really annoying, especially when you are trying to do things involving waiting in a call centre queue! 

Hopefully as there are a few people reporting this Vodafone might prioritise getting a fix.

Unfortunately I suspect there are a lot of people who don't make many calls longer than 29 minute who have never noticed.

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donnydeadlight
3: Seeker

Hi

I'm having the same issue on my Xperia XZ 1. A temporary though not ideal solution is to change your preferred network type in the phone settings to 3G if you know its likely to be a long call. The call drop issue only seems to be present when 4G is active. This will at least allow you to make a longer call until Vodafone are able to implement a permanent fix. Come on Vodafone. This has been going on long enough. Get your act together! 

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