Yeah, got onto them this morning again. I was told my number had ported successfully. If they mean the number is on their system, it is. If they mean it works, it doesnt. So they transfer me again to the Porting Team, who tell me they will email a support team, and get this, it will take 24 business hours for them to tell me if there is a problem. 24 business hours is three days, and with the weekend in the way too, its going to be the best part of a week minimum. So I then went to customer services who offered to speak to the Porting team, same answer. Spoke to disconnections, Porting team gave same answer. One has to wonder what function in life these people perform as the porting team seem to be just the middlemen between the people you complain to and the people that have the technical ability.
As this is costing me time and money, I have had to take the option of losing my number and having a new sim card, and even that took some arranging with them.
In short Vodafone, had I known that your customer service/tech support was this bad I would have stayed with EE. This is by far the worst I have ever seen, and I have seen some bad ones. I could have walked into any shop and walked out with a working phone and I will take this option and cancel under the distance selling regulations if I have any more problems.
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