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05-12-2018 04:47 PM
I had a text from Vodafone stating wifi calling is now available to me. However on my Samsung A5 2017 there is NO wifi calling option where it should be. Phone menu, 3 dots, settings should have this as an option but it is not there. Online chat help just said take the phone to a store, not particularly useful!
So, I temporarily put in an EE SIM and the option was there! When I put my Vodafone SIM back in, the option was gone!
Therefore, this must be a Vodafone setting that needs to be updated on my phone to make this appear on the menu?
Please Vodafone, get this sorted for me?! 😀
05-12-2018 04:52 PM
You may need to contact Vodafone for them to enable this on your account.
Unsure whether the social media team on here would be able to turn this on for you but they would certainly let you know once they see this post
05-12-2018 04:55 PM
Thanks, it is on my account, just not on my phone!
05-12-2018 05:09 PM
The following may help.
Step 1
Please ensure Wi-Fi Calling is enabled in your My Vodafone app or in your My Vodafone account.
In My Vodafone
In the My Vodafone App
Step 2
Please switch Wi-Fi Calling on in your device
If you still have issues please text CALLING to 97888.
Let me know if any of these work
05-12-2018 05:30 PM
I DO NOT HAVE THE WIFI CALLING OPTION ON THAT MENU!!
As per my original post, it was there when I put another sim in, it is not there when I put my Vodafone SIM in! My account is enabled and I have switched it on in the app.
05-12-2018 06:09 PM
Attached are photos of the phone settings menu.
With EE SIM - wifi calling is there
With Vodafone SIM, it is not there!
HELP!
05-12-2018 06:12 PM
EE version picture attached here
07-12-2018 11:31 AM
@R_G_Metrology - Thanks for sending those examples! We’d like to check your account from our side. Please send us your details by following the instructions in this private message.
07-12-2018 11:50 AM
Gemma, I have filled in the form as requested. It would be good to resolve this at last.
My phone is clearly capable of doing the wifi calls but there must be a setting to correct at vodafone.
I really do not want to have to change to EE to achieve this!!!
09-12-2018 09:33 AM
Osman,
You replied with a code but no private message? Anyway, thanks for replying.