Ask
Reply
Solution
07-07-2022 12:21 PM - edited 07-07-2022 12:21 PM
If i'm in a area of 4G but i go into a building that doesn't have a good signal when i go back outside it never returns to 4G, the only way is for me to turn on airplane mode then off again then it picks it up straight away.
Any suggestions?
07-07-2022 02:27 PM
Yes @Anonymous signal can be bad in large buildings usually due to the structure of the building but excellent as soon as you step outside.
The most likely reason is the phone just takes a little time to reestablish a 4G connection a lot will depend on distance from the mast and bandwidth.
Although you have excellent 4G, Samsung give this advise for poor signal . Samsung Support
If you follow the coverage checker at the top of the page, this will give an indication of the speed you can expect to receive at each location.
07-07-2022 02:43 PM
@AnnS Thank you for your reply, That's the problem it's not switching back to 4G at all no matter how long i wait or where i go next. To get the connection back i have to turn on airplane mode then off again.
07-07-2022 03:04 PM
Thanks @AnnS 🙂
When you say it doesn't connect back to 4G at all @Anonymous, do you mean anywhere or just in that immediate area? Do you have another phone that you could test your SIM in, then we can start ruling out what may be causing the issues.
07-07-2022 03:08 PM
@Amanda it doesn't connect back to 4G anywhere not just the location im in, if i go back home it's still on 2G.
I haven't tried the sim in another phone.
07-07-2022 03:16 PM