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If your Wifi was on when the message has come through then it won't work
But if you was on 3G then thats a problem
as MMS only works on 3G
So depends on what was sent
but if you press the download the the download Arrow at the top will show
have a look in your downloads folder
if you have recived the message then your settings are correct No need for CS to send you on a merry dance
But this is not the First MMS issue
Can you send your self a MMS (yes you can do that !!!!) with a pic
Well, I was at home at the time so my phone would have been connected to my WIFI but surely that can't be right? I never had any problems with either of my BlackBerry's or the Nokias I owned before that. Surely it can't be right that the Samsung can't receive MMS messages just because it's connected to WIFI at the time??? Is this a problem that is likely to get a fix?
I can't check the arrow at the top as it all just went. I was in the text message screen at the time so saw it was downloading and expected it to just show there when it had finished, but it just dissapeared. I've checked in my folders and there's nothing there...
It's not that it won't download if Wi-Fi is on - the message just won't download over Wi-Fi. If it's switched off you know that it isn't getting in the way.
Just to check settings are correct, can you try following the steps on our internet settings page?
Also, has this happened just the once or is it every time? The title says "pictures" but the post reads more like it's just one.
I still don't get why it won't work just because it's connected to WIFI. I never had problems like this with any other phone.
I noticed that when I was in work today that the picture did come thorugh so it does sound like it's the WIFI thing, I just can't imagine that can be right...
It was just the one picture so far.
I've sent the text...
Thank you for your help with this.
What happens when you try sending an MMS over the network? Do you get a specific error message?
I'd try following the steps on our internet settings page to ensure the settings are correct on the phone. If they've been corrupted at any point, this will sort them.
Something very similar happened to me on one occasion. Message never did come through. I've since sent an MMS, though not sure if I've received one. I don't use them much.
There are issues with MMS on PAYG and suggestions of back-end overhauls. I don't know whether either of those things is relevant.
I'd assume that, if you have wifi on and an MMS comes through, it'll just be via the mobile network.
I had the same problem. In the end it was my phone settings.
I went to settings - more networks - mobile networks - access point names - vodafone mms
Vodafone MMS was full of blank entries.
I entered the data set out in this link (I know it doesn't specify Galaxy s4 but I beleive the data is the same for all handsets) and HEY PRESTO!
Nothing to do with wifi being switched on - on my handset anyway.
For all those that are having problems with MMS messaging, this is a problem that affects Galaxy S4 after you upgrade to the latest version of the android software. There is a message on the front page of the eforum that confirms this, and it happened to me. Vodafone customer support via the phone were useless and insisited it wasn't their problem. I took my phone into a vodafone store and they confirmed it is an issue that is affecting galaxy s4 after the update. The only fix is to reinstall the software completly, which vodafone couldn't do and advised me to take it to samsung. Luckily there is a samsung store within a few feet of the vodafone one and they fixed it for me immediately by reinstalling the software, and said not to accept any update messages that come trhough.
This is the nearest thread I've found describing the problem I've had for months - unable to send or receive MMS. Vodafone support also fobbed me off twice with it being an android problem and suggested I wait for an android patch to be released. I'm fed up of waitingand paying for a service I can't use.
I will try to find a samsung shop but otherwise does anyone know if a hard reset will do the trick and if so how to do one ?