main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Android

Samsung S8 that I bought a year ago has been randomly blacklisted

Highlighted
2: Seeker

Hi

I bought a brand new Samsung galaxy S8 around a year ago in Glasgow, I've never had any issues with the handset until yesterday around 5pm. I was unable to send/receive text messages, so I rebooted my phone, after which I had a message saying 'phone not allowed'. After googling this and speaking with a customer service agent, I discovered my handset had been blacklisted. There is apparently no evidence of any contact/notes/orders on my account, which is greatly concerning. Having worked for Vodafone I am greatly aware of how many broken processes exist within the company and I am not at all confident this will get resolved. I need an explanation as to why this has happened!! 

View more options
2 REPLIES 2
Highlighted
17: Community Champion

It isn't necessarily Vodafone who have blacklisted the device.   There doesn't seem to be any kind of checksum involved in IMEIs and that phat phinger trouble can lead to the wrong number being entered.  Hang on for the forum team to pick this up as they'll be able to get account access and find out what's going on.

View more options
Highlighted
Moderator

As @hrym advised @Alr061994, we'll be happy to look into why your phone's been blacklisted and get this removed. As we'll need access to your account to do this, please get in touch by following the instructions in this private message.

View more options