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Samsung galaxy S8 Issues

2: Seeker



My phone has been going through some weird issues...


- It restarts once the screen goes off. If I try and switch it off, it just restarts


- It isn't recognising my sim card, sd card, headphones and bluetooth wont switch on


- Wifi is still working and it will still charge


- it wont let me factory reset. If I do it through settings it circles back to the same point each time. As I can't turn my phone off, I can't turn it on to go to the override menu


Any  suggestions? I'm completely at a loss. I haven't dropped it or anything, it was working fine one minute and then this.




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17: Community Champion

That's not good @Heather133 


If this was my phone I'd try "Press and hold the Volume Up + Bixby +Power buttons at the same time. Release all buttons when the phone vibrates. From the Android Recovery screen, select Wipe data/factory reset. Allow up to 15 seconds for the Android Recovery screen to appear."

If that didn't work then if you have a local Samsung Experience Store go there or the nearest as they have in house software to reset it.


The phone is covered for 2 years as long as it hasn't been dropped or water has gotten into it or it's been rooted.


A Vodafone Highstreet Store would typically send it away to be firmware flashed. 


I wish you all the best with this situation. 

Current Phone > Samsung Note 10+ 5G

Samsung One Ui 2.5  / Android 10.

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