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VF S8 not updating

srzavfuk
3: Seeker
3: Seeker

‎18-02-2019 12:21 PM

I have a S8 - that VF/insurance replaced in November. The original one updated regularly and I had no issues, until an unfortunate drop put the screen out of action.

It's still running the Firmware I received it with (build date Feb 2018!)- it can't find any updates, despite all the sources saying there should be something newer (I'm not expecting Pie, although that would be nice...)

 

my CSC version is G950FOXM1CRAP (yes, the irony isn't lost)

 

Any clues as to what to do?

0 Thanks
10 REPLIES 10

hrym
17: Community Champion
17: Community Champion
In response to Loz

‎26-03-2019 11:40 AM - edited ‎26-03-2019 01:37 PM

FWIW, I once had a loan device that was a demo model and locked to updates.  I wonder whether that's what's happened here.   If that's the case, I'm not sure technical help would be able to to anything and you'd probably need another replacement.  That part is speculation, but it might explain the situation and be worth mentioning when you take the device in.