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Android

Vodafone S7 Edge Oreo update bricking phones with infinite boot loop

Webreaper
7: Helper

Better subject than this thread: https://forum.vodafone.co.uk/t5/Android/Samsung-Galaxy-S7-Oreo-Update-Rolling-out-today/td-p/2596432

 

Basically, title says it all. Oreo update caused my phone to go into infinite boot loop, and the only fix was a full factory reset via recovery mode. Really bad.

I know others that have had it happen, and several others have reported it in the above thread.

 

Can we get a response please, Voda staff? 

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1 REPLY 1
P0p5
2: Seeker

Samsung support...
Troubleshooting approach for Vodafone Oreo update currently affecting S7 and S7 Edge...
1) Simulate a battery pull
2) Wipe cache partition
3) Factory reset
4) Re-flash ROM
Here are the methods for each step...

1) SIMULATED BATTERY PULL
a) Put phone on charge using the wall charger.
b) Press Volume down button and power button at the same time and hold for about 7 seconds.
c) After 7 seconds, release the power button, then release the volume down button.

2) WIPING CACHE PARTITION
a) (Phone should be off) Press volume up button, home button, and the power button at the same time and hold until you see a download screen, (you will see an android fella).
b) In the recovery menu, using the volume buttons, highlight the line in that says, "Wipe cache partition", then press the power button to select.
c) You will get a warning, highlight, "Yes" with the volume keys and press power button to select.
d) If successful, "Reboot system now" will be highlighted, Go ahead and press the power button to start the reboot.
If unsuccessful, you will need to factory reset the device.

3) FACORY RESET
a) If not already there, invoke the recovery menu, (step (a) in the "WIPING CACHE PARTITION process above.)
b) In the recovery menu, using the volume buttons, highlight the line in that says, "Wipe data/Factory reset", then press the power button to select.
c) You will get a warning, highlight, "Yes" with the volume keys and press power button to select.
d) If successful, "Reboot system now" will be highlighted, Go ahead and press the power button to start the reboot.
If unsuccessful, you will need to re-flash the device.

4) RE-FLASH ROM
Contact Samsung support or visit your nearest Samsung Experience store, you will need to provide proof of purchase.
Note. It is possible to re-flash the ROM yourself, but if this operation is carried out by anyone other than an authorised Samsung engineer, YOU WILL VOID YOUR WARRANTY.
If your phone is out of warranty, contact Vodafone as it is their update that has caused the issue and Samsung will charge you for a re-flash if out of warranty, unless Vodafone actually acknowledge the problem and contact Samsung to set up a process.

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