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06-10-2020 01:50 PM
This problem has recently started
With no warning. When I access my phone the screen in black and ask me to input my Android Code. I don't even remember having a code. I enter incorrect codes and eventually my f=phone factory resets, It a pain. Can anyone tell me why this is happening? and how do I stop it happening?
Thanks in advance
06-10-2020 02:17 PM
Hi @Liz70
You can try the following:
Power off > press and hold Power+Home+Volume Up buttons. Keep holding until the Android logo appears and the enters recovery mode.
However, this sounds more of an error code and the phone has factory reset, the next step will be to follow the repairs process here: Repairs