@Sukhi wrote:
@parrymike
We would still recommend sending the phone for a repair so that our engineers can take a closer look and establish what the issue is.
We also have a firmware statement which answers any faq's.
Why would anyone send the phone off for repair now when your company has said there is a problem which they have replicated and are now looking into it.
I personally have been put through hell with this thus far. I've been told to "ring this person and that", been made out to be an idiot, lied too, members in your company lying to your Vodafone store staff... it's absolutely disgusting what has and is going on, not to mention totally unacceptable.
6 weeks now I have three of these phones that do not function as a phone, all with the same issue, funny coincidence that don't you think? You know there's an issue, you can't give a straight answer as to what is wrong nor can you give a timeframe on a fix for the issue or even if it will be fixed. It's quite clear to me that Vodafone have been trying to keep this quiet up until the last few days, you should be ashamed of yourselves! And if that wasn't bad enough, you won't refund people and you continue to sell a broken product, you really do have no morals at all or care.
It doesn't matter what country you live in, the same rules apply when it comes to the sale of an item. You have a product which is clearly faultly, has been for weeks now with no date for a fix, a device which is suppose to function as a phone but no longer does. Under the "sales of goods act" the customer is entitled by law to either a repair, replacement or refund, period! You can't offer a repair, that's been made pretty obvious, no point replacing the phone with the same again as it's effecting all of the phones in question so your next redress is to give a full refund.
In my case 6 weeks now with these phones not working, it's totally unacceptable and I should be refunded!
.png "Moderator (Retired)"){kind=icon}
