If someone from the "tech" team at Vodafone should hapen to see this post, please could you ask one of your managers to come onto the forum to discuss this, if only to show that someone in your organisation cares to the extent that they will at least respond? I have received no response to my formal complaint to Vodafone (not really surprised at this, given previous experience). My only logical next step is to make a formal complaint to Trading Standards. I wonder if Ofcom can help too, given that Vodafone have ignored the written complaint that I have made?...I will investigate that (more wasted time). I would urge all other users with this problem to go down the same routes (Trading Standards and Ofcom). It is only by making a fuss that anything will be done, as has been evidenced by other problems with Vodafone service in the past (one of which affected my service very badly).
To show such ignorance of legitimate customer complaints to this degree is a complete disgrace, not to say dissapointingly (but predictably) arrogant. Unfortunately one of our phones (my wife's) is on a contract which lasts for another 18 months, so she can't easily take the action that I will probably take in the short term - simply to give up with my Ultra 6 handset to use another phone which actually works. She is left paying for a phone which simply does not work properly in its fundamental function...as a phone which rings when a call comes in!
Of course, I've already paid for my handset outright, so I now have to regard the money spent as essentially lost already and Vodafone will rely on people not thinking that pursuing a relatively small loss is really worth the effort. We should really endeavour to prove them wrong in that respect, if only for the sake of the principle involved.
