main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Android

Vodafone Smart Ultra 6

SOLVED
View solved solution
1: Seeker

My smart ultra 6 when plugged in and charging says charging slowly.Why?

Cheers

View more options
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
17: Community Champion

You're very welcome.

Please do take into account that from what I've read it does not  display that it's fast charging. 

If you feel something is wrong then a Vodafone Highstreet Store can send it away to be looked at. 

The phone has a 24 Month Manufacturing Warranty. 

If it's out of warranty then a charge maybe levied. 

 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

View more options
4 REPLIES 4
17: Community Champion

Hi @frontname10

 

Did it fast charge before? 

First try turning the phone Off and On to reset it. 

Also check any relevant quick charge settings to see if its turned On.

Ensure no lint etc is in the charging port and in the connector at the end of the charging cord. 

Can you try another new charging cord and charging brick.

Are you using a 3rd party charger or the original. 

 

Edit > from what I read the phone won't display its fast charging _ it just will. 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

View more options
1: Seeker

Hi,I've just reset it.

there is no quick charge setting that I can see

I have changed cable and charger

I am using a 2amp 3rd party charger

maybe the charger port

Thank you.

View more options
Highlighted
17: Community Champion

You're very welcome.

Please do take into account that from what I've read it does not  display that it's fast charging. 

If you feel something is wrong then a Vodafone Highstreet Store can send it away to be looked at. 

The phone has a 24 Month Manufacturing Warranty. 

If it's out of warranty then a charge maybe levied. 

 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

View more options
17: Community Champion

Hi @frontname10 using a 3rd party charger is probably your problem, any phone I have had that has fast charging only fast charged with the original charger. 

View more options