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30-08-2016 09:44 AM
Hello,
I have an issue with my smart ultra 6, most of the time I am unable to answer an incoming call. the notification bar appears, showing the number with the option to answer or dismiss but no amount of tapping / pressing will actually pick up the call.
My wife has the same phone and it has exactly the same issue. I factory reset my phone a week ago (for another problem) but this has had no effect on the call problem.
Any ideas?
Thanks for reading 🙂
30-08-2016 09:49 AM - edited 30-08-2016 10:00 AM
Hi @72monsta
When you answer a call, you hold and drag the answer button to the right.
If you are just pressing the answer button, it won't work. There is further information on using the phone on the link below.
30-08-2016 10:21 AM
Hello Ann S,
Thanks for the reply.
The bar is small and show show at the top of the the screen 'incoming call xyz x dismiss / answer'
Swiping right justs removed the notification bar from the home screen... it does not answer the call.
I do not get the green phone swipe right, red left screen...
Thanks,
30-08-2016 10:32 AM - edited 30-08-2016 10:33 AM
@72monsta wrote:
The bar is small and show show at the top of the the screen 'incoming call xyz x dismiss / answer'
Swiping right justs removed the notification bar from the home screen... it does not answer the call.
I do not get the green phone swipe right, red left screen...
Please take a look at the Answer Call@ link @AnnS posted as this shows exactly what you have mentioned. You don't have the option to swipe as you don't have screen lock on. Therefore the answer call option appears at the top of the screen. All you need to do is tap answer or dismiss. Again, the link AnnS posted does demonstrate how to do this.
If you are having problems doing this, you may wish to consider setting up a lock screen and seeing if it allows you to swipe to answer instead.
PWIAC
30-08-2016 10:45 AM
Thanks for the reply, but as I stated in my first post... no amount of tapping / pressing will answer the call.
I should not have to lock my phone to be able to answer it, although I do not have a problem from the lock screen. My problem is I cannot answer the phone from the small box which appears at the top of the screen.
Any other ideas please?
01-09-2016 11:32 AM
Hello @72monsta,
If you're still experiencing issues answering the phone, I'd recommend popping into your local store so they can have a look at this for you.
Thanks,
Sarah
22-01-2019 03:09 PM
@Diron If you're continuing to experience issues answering your calls through your notifications after following the steps provided on the thread, I'd advise visiting your nearest store where one of our advisers will be happy to assess the phone and help with this.