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Android

Wifi Calling gone in 7.0 S7?

4: Newbie

Yes but this is not a solution. Vodafone giving us WiFi Calling and it should work. They released new soft and we are unable to back to it. 

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3: Seeker

I agree, rolling back is not a solution and I never intended to suggest that it was a solution. It's simply a workaround.  Importantly I now have wifi calling back. I would prefer wifi calling and Nougat but wifi calling is more important to me than Nougat.

The purpose of sharing my experience and diagnostics was to move the debate on and bring some clarification to an issue that is causing confusion.

Hopefully this will encourage Vodafone to do something about the problem with Samsung.

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Moderator

@iMoCks@milestone

 

As mentioned by @BandOfBrothers and @jeffkinn Wi-Fi Calling information, along with FAQs which you may find useful, can be found on our website.

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4: Newbie

And how this FAQ can help me to get back WiFi Calling on my S7 Edge from Vodafone on Android N? 

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Moderator

@iMoCks

 

As previously advised, if the phone wasn't purchased directly from Vodafone we're unable to guarantee that Wi-Fi Calling will work.

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4: Newbie

Phone is from Vodafone. 

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Moderator

@iMoCks - You’ve mentioned previosuly that you’ve flashed your phone.

 

As you no longer have a Vodafone branded phone, this may be what’s affected the Wi-Fi calling, as @jeffkinn advised above.

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4: Newbie

Yes but i tried flash it back to Vodafone Android 6.0.1 Marshmallow VOD CSC and i get German CSC VD2. 
I also tried to restore phone to factory software via Smart Switch giving serial number and model and i get same - VD2 German Vodafone. 
Exactly same problem is with Androidn N 
I am unable to flah back my phone to Vodafone UK software now with VOD CSC. 

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4: Newbie

I have a branded Vodafone s7 and upgraded to nougat yesterday. I have followed the instructions to get wifi calling, but they step do not work. The instructions say to to applications and then phone o turn it on, but after update, phone it not in applications. 

 

Can ou ou help me with correct instructions please?

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Moderator

@Rusty5010 Try the following instructions:

 

- Go into the phone dialler.
- In the top right hand corner click on the menu option button.
- Select 'Settings'.
- Scroll to the bottom of the settings page.
- You'll see the option to enable Wi-Fi calling, move the slider to 'ON'.

 

Let us know how you get on. Smiley Happy

 

.

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3: Seeker

So to clarify, Vodafone are happy to take the same amount of money from someone who has an unbrabded phone but they choose not to give the same support.

 

I work in the motor industry and the manufacturer expects the dealer to offer the same support and information regardless of where the car is purchased, It is not in their interest to cherry pick who has what.

 

I don't think I would be quite so bothered but until this update I had wi fi calling, a nice feature that was brought to my attention by Vodafone as soon as I upgraded to the S7, I received a text message congratulating me on my new phone and to active this great feature simply text CALLING to the number quoted. No mention of the fact they descriminate against unbranded phone purchases and don't feel the need to let customers know that they will rescind the offer.

 

I simply will not renew my contract with Vodafone if this is how I am treated.

 

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4: Newbie

@sonic1 it is exactly what i felt and i will do the same. My 3 contracts will end soon and if i will be treated like "worst" person becouse i'm using unbranded phone i will not renev all of them. 

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4: Newbie
Hi Alex.....all good now, thank you.
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Moderator

@sonic1

 

It's a shame you feel this way. 

 

We’re working on adding other top phones. You can find the latest news and register your interest online.

 

 

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4: Newbie

@Dane_B but what you working on? Galaxy S7 and S7 Edge was perfectly working with WiFi Calling on unbranded phones on Android 6.0.1 and after Android 7 was released we lost this and can not use anymore. 
Vodafone going on wrong way. 

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3: Seeker

@Dane_B The Galaxy s7 is a top phone, I have used Samsung phones for many years now and have no intention of moving away from them. This is clearly and Vodafone decision and nothing to do with Samsung.

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17: Community Champion

Whether we as customers like it or not, Vodafone has always had a position that only Android phones sourced directly from the network will be able to access Wi Fi calling. 

 

If anyone was able to access Wi Fi calling with a non branded Vodafone phone that was a fluke and a loophole that the network has now closed. 

 

Brand value is everything to large corporates these days and they will do whatever they can to promote their brand and ensure that people are brand loyal. Sometimes their efforts will have the opposite effect on some people.

 

EE takes exactly the same position on Wi Fi calling for the same reason.

Jeffkinn_Sig.png

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3: Seeker

As stated in my earlier post, in my experience Wifi calling works in 6.0.1 for the branded and de-branded ROM on an S7.  It did not work in 7.0 on either ROM. I think this is an Android/Samsung issue.

I am currently using wifi calling on my de-branded S7 with 6.0.1 and it works just fine. 

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4: Newbie

That is not Android or Samsung issue. Vodafone just not release setting with network settings to give access to WiFi Calling on unbranded phones. 
Now setting are hidden in branded software and are unable to change untill you root your device. 

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3: Seeker

I would love to hear if iphone users are going to get the same treatment. Smiley Frustrated

For me it is simple, Vodafone have made this decision and somehow they think it will help them sell more branded phones, the relality is people will read this and do the exact opposite.

 

I live in a rural area and have little or no signal at home, in fact the whole county has poor coverage from most providers. If marketed correctly and not cherry picked wifi calling would be a great selling point.

 

My decision though is easy,as soon as my contract and my wife's contract is up we shall walk and I am sure many others will do the same, I will not be forced where I can purchase a product from.

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