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calls going to voice mail

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5: Helper

Why are all my calls going to voice mail and text telling me s I have a missed call,  please tell me what settings I have that are wrong

thank you

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17: Community Champion

Ah ok.

 

Well the sequence of codes should work. 

 

However if you proceed with Cancel all Diverts this will also turn off Voicemail. 

 

You would need to turn it back On again. 

 

You could try turning voicemail off as per the info in this link to see if then you receive calls. 

 

https://support.vodafone.co.uk/Using-our-network/Voicemail/897614252/How-do-I-set-up-and-manage-my-v...

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14 REPLIES
17: Community Champion

Hi

 

Does your phone not ring at all. 

 

I ask because if it's going too fast to voicemail you can extend the time it does that. 

 

https://support.vodafone.co.uk/Calls-texts-and-voicemail/Vodafone-call-features/40854185/How-do-I-in...

 

You could also try cancelling all diverts. 

 

Press Phone.Press Keypad.Key in ##002# and press the call icon.

 

Can you try an alternative phone. 

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5: Helper

Hi, it does not ring at all, I know this is a stupid question, and sorry, but how do I get to the key pad to put those numbers in,

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17: Community Champion

Hi @widgetwilk39

 

If your phone does not ring at all, it more than likely connected to your network issue in North Walsham where the signal is poor and you will only have limited outdoor coverage on 2G only.

 

The best thing to do is to wait until you are in an area with better reception and see if it makes a difference.

 

If there is limited service at your home location, calls will be redirected to voicemail.

 

 

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5: Helper

Thanks I only have it on 2/3G, and had a text from Vodafone yeaterday to say all was now working right,

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17: Community Champion

Does normal service resume if you commute away from your local area ?

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17: Community Champion

You should have an icon on your phones screen with typically a picture of a phone or phone handset. 

 

Tap that and type in those sequence of numbers. 

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5: Helper

Yep found it, put in your numbers including all the * in the right place, it shows 'dialing' then it say invaled number

 

just done it again with the # and time and it says regestration succesful , tried calling from land line and no-go, still not right

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17: Community Champion

Are you attempting to cancel all diverts or extend the ring time ?

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5: Helper

Both I think, at the moment all my calls are going to voice mail and I get a text saying I have missed a call, so that needs to change,

also I would like it to ring for as long as possable before I answer it

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17: Community Champion

Is it possible that your phone is in Silent or Do Not Disturb mode?   You can check either by pressing the volume control when a home screen is displayed or going into Settings|Sounds.

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17: Community Champion

Ah ok.

 

Well the sequence of codes should work. 

 

However if you proceed with Cancel all Diverts this will also turn off Voicemail. 

 

You would need to turn it back On again. 

 

You could try turning voicemail off as per the info in this link to see if then you receive calls. 

 

https://support.vodafone.co.uk/Using-our-network/Voicemail/897614252/How-do-I-set-up-and-manage-my-v...

IMG_1084.JPG

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17: Community Champion

@widgetwilk39

 

If your network issue has just been fixed, it might be worth updating your SIM on the network.  It may be that your SIM is just not connecting to the network for calls.

 

This can be done by going into your network settings, mobile networks and doing a manual roam, selecting an alternative network and back onto Vodafone.

 

 

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5: Helper

Thanks Anns for you in-put, but

Think I have done it, I dialed ##002#

called form my land-line and ir rang, how do I now make it ring for a long time,

 

done **61*121*11*25#  hope that is right,

 

Yep just tried it and it works,

can I say a big thank you to you all for putting up with me and helping me,

XXX

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17: Community Champion

Awesome. 

 

Goid to hear now sorted. 

 

Its bern a pleasure helping you.  

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