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29-09-2019 09:54 AM
29-09-2019 11:52 AM - edited 29-09-2019 01:26 PM
Hi @asuksharp
You should be able to unlock the phone through your Google Account.
If you keep getting the pattern incorrect after multiple attempts, forgotten pattern will come up on the screen, tap on this and enter your Google account name and password used when you set up the phone. If you get the PIN incorrect, you should be able to get your PUK code from Vodafone, if the phone is SIM locked through too many incorrect attempts, you will need a replacement SIM for the same number from a Vodafone Store.
When you have unlocked the phone, I would suggest setting up a new memorable pattern or factory resetting to erase all memory of the previous pattern and phone security.
There is also further information from Google to explain how to unlock your device or reset your pattern on the links below:
29-09-2019 09:58 AM
Hi @asuksharp there is normally still an option to use your pin if you forget the pattern, can you not do that ?
29-09-2019 10:04 AM
hi it just keeps coming up with the lock pattern an i keep trying it but it wont open or let me put in a pin
29-09-2019 11:19 AM
https://www.hardreset.info/devices/sony/sony-xperia-1/hardreset-first-method/
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
29-09-2019 11:52 AM - edited 29-09-2019 01:26 PM
Hi @asuksharp
You should be able to unlock the phone through your Google Account.
If you keep getting the pattern incorrect after multiple attempts, forgotten pattern will come up on the screen, tap on this and enter your Google account name and password used when you set up the phone. If you get the PIN incorrect, you should be able to get your PUK code from Vodafone, if the phone is SIM locked through too many incorrect attempts, you will need a replacement SIM for the same number from a Vodafone Store.
When you have unlocked the phone, I would suggest setting up a new memorable pattern or factory resetting to erase all memory of the previous pattern and phone security.
There is also further information from Google to explain how to unlock your device or reset your pattern on the links below:
29-09-2019 10:00 AM
There are ways to help with this via a google search @asuksharp
The lock pattern is a security feature which is in place for a reason.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
29-09-2019 10:02 AM