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Android

web address on Android Chrome

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chris-2431
2: Seeker

Every time I go to log onto Google Chrome on my Samsung A42 5G. I get " mms.vodafone's server IP address could not be found"

Anyone had this happen to them and you sort it out?

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1 ACCEPTED SOLUTION

Accepted Solutions
AnnS
17: Community Champion

Hi @chris-2431 

 

I would recommend going into your applications, scroll down to Chrome > storage > clear cache , also go into the Google Play Services, > storage > clear cache.  Follow this with a reboot.

 

If you still have problems, you may want to consider doing a factory reset the phone, settings, about phone, reset.  Make sure you back up any important files before proceeding.

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6 REPLIES 6
Evie
Moderator

Hey there @chris-2431 - Hmm, how odd 🤔 Is this over mobile data or WiFi? Is it only with Google Chrome? Are you having any other service issues?

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chris-2431
2: Seeker

It's both on 4g and wifi

 

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AnnS
17: Community Champion

Hi @chris-2431 

 

I would recommend going into your applications, scroll down to Chrome > storage > clear cache , also go into the Google Play Services, > storage > clear cache.  Follow this with a reboot.

 

If you still have problems, you may want to consider doing a factory reset the phone, settings, about phone, reset.  Make sure you back up any important files before proceeding.

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chris-2431
2: Seeker

Your solution has worked. Thank you for your help.

Out of interest should the cache on the other apps have their cache deleted?

Chris

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AnnS
17: Community Champion

Not necessarily @chris-2431 , it was just Chrome where you had problems but if you  have problems with applications it always worth clearing cache and  data.

 

I am glad I my solution helped, can you please click the solved box. 

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chris-2431
2: Seeker

Thanks very much 

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