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Android

wi-fi calling: continuous notifications it's available - how to stop it?

13: Advanced Member

Sorry no, the P30 pro, same bug with wifi calling affecting Vodafone but different updates.

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4: Newbie

@chistery just out of interest, is Wi-Fi+ working for you? It's a known bug in the P20 Pro on which it does absolutely nothing

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13: Advanced Member

@grsbanks (why can't we @ people on here?!) I've never used it, how can I test it? If wifi is enabled it uses that, when it's not in range, it uses mobile anyway, so what is wifi+ doing differently?

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4: Newbie

@chistery Wi-Fi+ allows you to save power. When you're out of range of a known Wi-Fi hotspot it turns Wi-Fi off. Periodically it checks to see if there's a known hotspot within range and when there is, it turns Wi-Fi on again.

Also, if you're in an area with patchy Wi-Fi and mobile coverage, it switches between Wi-Fi and mobile data automatically according to which one offers the best signal.

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13: Advanced Member

I'll see if I can work out how to test it then. At the moment it's showing my wifi as good quality when it's enabled.

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3: Seeker

@vodafone I have just joined you from EE, yesterday, on a P30 Pro. I am having the same issue as described in this worrying post. I live rurally, where the is poor reception, and rely on WiFi calling as I work from home.

 

Please tell me today, that this is fixable. I have already had one bad experience in the first 24 hrs of being with you (please read my file notes). If this isn't resolved I have no option but to cancel my contract and return to EE. Very poor experience so far.

 

Thanks.

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3: Seeker

As an aside to add to the poor experience, I can't get in to your My Vodafone app as you're 'experiencing technical difficulties'. Happened last night as well. I'm shocked at the nonsense I'm experiencing.

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4: Newbie

@Macmatt -- Oh, it's definitely fixable. Unbranded phones and phones from other operators don't exhibit this behaviour. Sadly the question is not, "Can Vodafone fix it?" It is, "Will Vodafone fix it?"

Having witnessed how mobile operators in general (not just Vodafone) behave and the frustration that they give not just their users but also manufacturers of the mobile devices that they sell, quite frankly, I'm not holding my breath!

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3: Seeker

@grsbanks yeah, seems that way. It's a shame isn't it. If I don't get a fix, or assurance of one, I'll cancel as I'm within my 14 day cancellation period. Just one paying customer, but if enough people do the same they might listen.

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13: Advanced Member

My P30 Pro is unbranded, but it downloaded the Vodafone carrier settings when the SIM was inserted. It has the same problem. The latest update to .153 hasn't fixed it either.

My BT Mobile SIM works as expected on wifi calling.

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Highlighted
1: Seeker

I am experiencing the exact same problem. 

 

I've had the P20 Pro a month and these notifications are driving me crazy. 

 

I spoke to vodafone regarding a separate matter today and asked about the notifications and she said it was likely to be a software update. I know for sure it isn't because there is no notification showing an update (and these have appeared previously) and it's continuous, sometimes every few minutes. 

 

A bit crazy that vodafone are aware of this issue online and yet haven't resolved the bug. Is it possible to report these bugs officially somewhere? Somewhere they can be actioned by the dev team? 

 

 

 

 

 

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Moderator

I'm disappointed to see there are still so many of you experiencing this issue. Our Tech team are looking in to this and as soon as there's a fix, an update will be released.

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4: Newbie

There's just been an update for the P20 Pro: 9.0.0.293 (C432E5R1P9).

Other than the May security patches, the changelog states "This update changes the pre-downloaded songs to better cater to your preferences."

Wow! I really needed that! Is there anyone here that doesn't just delete the preloaded media as soon as it appears?

Meanwhile, no mention of a fix for a bug that was reported over 6 months ago now and is rendering a specific feature of the phone needed by some people pretty much useless...

Priorities, Vodafone. Priorities.

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Moderator
Moderator

@grsbanks I'm really sorry for the delay and any inconvenience caused by this. Rest assured, as soon as our Tech team have an update, they'll be in touch to let you know about this. We really appreciate your patience in the meantime.

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2: Seeker

Hi, has this issue been fixed yet? It's been a really long time and is incredibly annoying.

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2: Seeker

Was there an update for this?

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13: Advanced Member

Still happening in this week's p30 Pro update, .178.

It's almost like Vodafone haven't even looked into it.

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4: Newbie

I think it's fairly clear that Vodafone have no intention of fixing this.

Mobile operators don't give a stuff about existing customers, they just want to attract new customers. Is fixing this going to attract new customers? No. Therefore it is not a priority.

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4: Newbie

And for the next installment of this sorry saga with a mobile network operator demonstrating as usual that they don't give a stuff about existing customers...

Update EMUI 9.1.0.311 with "Important settings and apps" from Vodafone came down the pipes yesterday.

Guess what. Has the Wi-Fi calling enabled notification been fixed? Sort of. Wi-Fi calling has been removed altogether so you won't get those pesky notifications any more.

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2: Seeker

Had wifi calling on my old Samsung on EE. No problems, no issues. Switch to a Nokia 7.1 on Vodafone and am told it's  not supported on the Nokias. But will be updated. Never was.

 

Now back with Samsung and I'm  reading this thread.

 

Vodafone clearly don't prioritise wifi calling as a feature. Sorry Vodafone when your signal is as bad as it is in rural areas it's extremely important.

 

I'll be back with ee at the earliest opportunity as this bug, despite what the moderators may tell us, won't get moved any time soon

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