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Android

wifi calling s8 plus

2: Seeker

Still no update on wi-fi calling on s8? Have set up by texting"calling" and I am now active but no settings on phone yet

 

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12: Established

@Adzkyle

 

If you go onto live chat ask them to send over the configuration messages once they send them install them then turn phone off and on. Should take about 15 to 20 mins.

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2: Seeker

Thanks. Did that and they activated it for me. Told me to wait 15 minutes then reboot. Done that but still don't see a wi-fi option anywhere

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Anonymous
N/A

Wifi calling seems to be off more than it's on at both work and home (where it currently does not work at all) I thought it would of worked 24/7 like the iPhone 6/7 does but this looks to not be the case.

 

I hope when I need to use it (my brothers house has zero reception so this is a must for me) that it works right away and more importantly stays working.

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Moderator

@Adzkyle We'd like to take a closer look into this for you. So we can do this, I've sent you a private message with details on how to get in touch with our team. Once we receive your details, we'll be in touch as soon as possible.

@daleski75 When switched on in your settings, Wi-Fi Calling will allow the phone to automatically connect the call over Wi-Fi or the internet to the mobile network in places where the coverage is poor or non-existent. If you experience any issues with using Wi-Fi Calling in these areas, please let us know and we'll be happy to help.

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Moderator

Hi all,

To confirm, as the Samsung S8 and S8+ are both compatible with Wi-Fi Calling, if anyone's continuing to experience issues with activating this and you're on an eligible bundle, please ensure you have the most up-to-date software.

You'll then need to text CALLING free on 97888 to add Wi-Fi Calling to your phone. You should then receive a confirmation text to state that this has been added to your account. 

This can take 24 hours to process.

If you experience issues after completing these steps, please let us know and we'll be happy to help.

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3: Seeker

Wifi working is active however my phone dips in and out of wifi calling even though I am on a stable wifi connection. I also seem to get the wifi calling icon sometimes when I am on 4G wierdly. Any have any similar issues?

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4: Newbie

boodsmaster wrote:

Wifi working is active however my phone dips in and out of wifi calling even though I am on a stable wifi connection. I also seem to get the wifi calling icon sometimes when I am on 4G wierdly. Any have any similar issues?


This is normal. Vodafone implement it so that wifi calling only comes on when the signal is weak. This applies to 3g or 2g and not 4g because at present phone calls are on 2 or 3g.

 

Can I assume that the one way calling has been fixed now ?

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Administrator

@paulkerdot Are you referring to the issue previously mentioned - where the caller could hear but the other person couldn't?

Or are you referring to making calls on Wi-Fi, where the recipient's connected to the mobile network?

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4: Newbie

@Alex I think he is mentioning the one where the caller can hear but the other person cant which i have as well.

 

Is this one fixed ?? 

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Administrator

@mfaraz89 We're not aware of this still being an issue. 

 

Please let us know if you're still having a problem with this and we'll look into it further. 

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4: Newbie

what do you you are not aware ? A lot of people here have been complaining about it. When calls are made using wifi calling the other person is unable to hear us while we can hear them.

 

 

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Administrator

@mfaraz89 As mentioned, we're not aware of this still being an ongoing issue. 

 

If you're still having trouble with this, please let us know and we'll chase this up. 

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4: Newbie

ok this is still an ongling issue - at least for me it is.... can you chase it up ?

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Administrator

@mfaraz89 I've passed this on to our Specialist team - we'll update this thread as soon as we've received an update. 

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2: Seeker

I've text the required number, spoken to online chat 3 times and been into the Voda shop. WIFI calling has been enabled accordingly to each different person I have spoken to, but I never recieved a text from Voda with the settings and this still isn't showing up as an option on my S8. Could there be an issue with me porting my nu,ber over from a different provider?

What's my next move Voda? I have just come over from EE and they normally got things sorted asap...

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2: Seeker

I'm the same. Contacted chat, email and phone and been told it's activated. Still no wi-fi setting though

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4: Newbie

 


Alex wrote:

@mfaraz89 I've passed this on to our Specialist team - we'll update this thread as soon as we've received an update. 


Hi,

 

THe one way wifi calling is still an issue for me, but not all the time. 

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4: Newbie

Wifi calling still is not working properly for me too.  Once way sound, caller cannot hear me etc..

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10: Established

Same here as well caller can not hear me 

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