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3 week old faulty Note 4 - No Signal

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1: Seeker

3 weeks ago took out a new contract with a note 4 from a Vodafone store

 

Yesterday, I stopped recieving calls and texts.

After restarting the phone I receieved no signal, tried the sim in another device sim works perfectly.

After a bit of digging it turns out i have the no IMEI number fault.

 

As it has been less than than a month since I bought the phone would I be entitled to a direct replacement (providing stock is availible).

 

I under stand that after 4 weeks it would be sent off for repair.

Thanks

 

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17: Community Champion

If it's outside of the return period then typically you'd go down the repair route (more FAQs can be found on the website, here). I'd imagine the good news is if they know the fault already then they should be able to progress this quite quickly. It'd be worth visiting a retail store directly to see what they can arrange. 

Vodafone customer since 2004. Attempting to help where I can on the Community

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17: Community Champion

If it's outside of the return period then typically you'd go down the repair route (more FAQs can be found on the website, here). I'd imagine the good news is if they know the fault already then they should be able to progress this quite quickly. It'd be worth visiting a retail store directly to see what they can arrange. 

Vodafone customer since 2004. Attempting to help where I can on the Community

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