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4G

Anonymous
Not applicable

My 4G is not working on my iphone it is on 3g. i have selected 4G but it just doesnt work and is always 3G.

53 REPLIES 53

jeffkinn
17: Community Champion
17: Community Champion

If a sim isn't activated then you get no signal of any kind at all. Do you have a signal? Are you able to make and receive phone calls and send text messasges?

Jeffkinn_Sig.png

BandOfBrothers
17: Community Champion
17: Community Champion

It could be that 4G isn't turned on in your account. 

 

If your getting 3g and connecting to the Vodafone Internet away from wifi then your sim is activated. 

 

Please update your thread once you've spoken with Customer services. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Anonymous
Not applicable
I ready changed my number and I don't want to change it again

Anonymous
Not applicable
Changed the sim and the number and it still on 3G

Anonymous
Not applicable
Yes I can

jeffkinn
17: Community Champion
17: Community Champion

@shaztar3 wrote:
Yes I can

Then the sim is active and your sister is wrong.

 

Either your phone is restricting you to 4G only or you aren't in a 4G area.

 

What phone is it and where are you?

Jeffkinn_Sig.png

Anonymous
Not applicable
I can't get 4G

Anonymous
Not applicable
No 4G data just 3G

BandOfBrothers
17: Community Champion
17: Community Champion

Then it's activated. 

 

As asked by @jeffkinn which phobe is it. 

 

Have you checked your postcode in the network Checker link ? May I ask what your full postcode is ?

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Anonymous
Not applicable
I am in a 4G area