BT Home Hub 4 and VSS Not Connecting

[protect777]

I have a BT HH4 ande my new VSS will not connect to it.

When I first plugged it in the Power Light flashed red and the Internet Light flashed white for about three hours.

Now all I have is a flashing Power Light and a solid orange In Use Light and it's been that way for about 30 hours.

I have tried a reset of the VSS, a reboot of the BTHH4 and a complete system reboot but it refuses to even show up on my BTHH Dashboard on-line.

Initially it was there but now it's disappeared and won't come back whatever I do.

Help please!!

[Retired-James]

Hi,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

James

[protect777]

Speed 6.69

Ping 20ms

IP 86.170.70.186

Ser. No. 40132107588

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\JOH59874>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  BThomehub.home [192.168.1.254]
  2    12 ms    11 ms    12 ms  esr4.miltonkeynes3.broadband.bt.net [217.47.74.1
43]
  3    13 ms    12 ms    12 ms  217.47.74.77
  4    16 ms    16 ms    15 ms  213.1.69.30
  5     *        *        *     Request timed out.
  6    59 ms    17 ms    16 ms  31.55.164.247
  7    16 ms    15 ms    16 ms  31.55.164.109
  8    16 ms    16 ms    16 ms  acc2-10GigE-0-2-0-6.bm.21cn-ipp.bt.net [109.159.
248.236]
  9    25 ms    22 ms    22 ms  core2-te0-15-0-14.ealing.ukcore.bt.net [109.159.
248.170]
 10    56 ms    20 ms    20 ms  acc1-10GigE-0-5-0-7.l-far.21cn-ipp.bt.net [109.1
59.254.110]
 11    24 ms    22 ms    22 ms  lndgw2.arcor-ip.net [195.66.224.124]
 12    22 ms    21 ms    21 ms  85.205.116.6
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\JOH59874>