BT network issues on suresignal

[dalison]

Has the issue with the widespread outage of BT broadband and its impact on suresignal been fully resolved yet? If not, when do you expect it to be resolved. My V2 has not worked for the last 2 days, I turned it off last night, but the Vodafone network is so bad in our area we do need a working suresignal.

[Nabs]

BT still haven't resolved their network issues. Until they do Vodafone can't even begin to investigate and Sure Signal issues

Best thing to do would be to keep an eye on BT's service status pages

https://btbusiness.custhelp.com/app/service_status#issue36722

EDIT: @BandOfBrothers our BT Business broadband was working fine until about 11 then just stopped routing anything! BT should really have more than one datacentre, it's a joke!

[linnit]

That's weird - 11 was when mine finally responded to a reset!

Oops checked and it was just after 12 

[Nabs]

@linnit I think the whole BT network is screwed at the moment, it seems completely random who is being affected and where they are located.

[Jazjam]

The BT issue is still not properly resolved, as I too have the same problem that the Sure Signal will not connect to Vodaphone. When will this be fixed.....?? I live in a rural area with no coverage and rely totally on my Sure Signal.

[myself12345]

From about 8 am this morning Sure Signal not working . 

"your sure signal can not access the vodafone system" Powerlight flashing , internet and call light solid orange

Could the cause be the latest BT power outage this morning,  thats affecting routing / DNS connectivity?

http://www.ispreview.co.uk/index.php/2016/07/2nd-major-power-fault-affecting-bt-uk-isps-broadband-se...

[DaveCD]

Hi everyone,

Thank you for your comments as it highlights there's still a potential issue.

I'll feed this back and the team will investigate this further.

@linnit

The light sequence you describe is when the Sure Signal is initialising. This can take up to six hours before the Sure Signal is ready for use.

[MichelleH1]

I've been on holiday for a week and upon my return my Suresignal simply does not work and does not respond to resets. My broadband is with Plusnet, I have a Version 2 showing a steady red power light and the other lights are white and flashing. By broadband speeds are okay. Vodafone customer service initially told me I had to get Plusnet to open various ports (which Plusnet do not support and I have no idea how to do this) so I called again and now they have perfomed a reset and told me that there are widespread problems with Suresignals working with BT (Plusnet is owned by BT) so this may be the problem. Is this the case? I keep getting different answers every time I phone up and I haven't had signal at home since Thursday!!!!!

[DaveCD]

@MichelleH1

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information:

• Your speed test results 

• Your ping test results

• Your external IP address

• The Sure Signal Serial number

• The lights you're seeing on the Sure Signal

• The results of a traceroute

VSS Traceroute command

• On a PC:

• Click on Start and select Run

• Type CMD into the Run box and press enter/click ok

• A black box will appear

• In this box type tracert 212.183.133.177 press Enter

• Paste the output of this command into your reply

This will help us get the quickest possible resolution for you.

@dalison

Thank you for letting us know you're up and running.

If you need anything else, please don't hesitate to post.

[dalison]

Have your specialist team made any progress? A lot of people cannot afford to splash out on a £300 router to replace the Hub5. The fact remains that my SS2 was working perfectly up until the BT server crash 3 weeks ago. It has to be a problem between BT and Vodafone, it really is about time the pair of you got together and sorted this once and for all. It is appalling you keep banging on about going through the old routine of ping and traceroute. You must know the problem lies elsewhere

[GJCSeaford]

I have now been out since Monday (5 day's) with my V3SS. Despite hours on chat with the helpdesk and a very unsuccessful Twitter exchange. I have followed every option regarding resetting and am loath to de-register it. It's been working OK for two years via a BT Infinity 5 and I've checked bandwidth so know there are no network issues. Each exchange with the helpdesks has end with 'we need to look into this' or we'll despatch an engineer (!?!) Only once did someone admit there is an issue with the BT network but there was no indication of when it will be resolved. Can someone be honest and state what the issue is? As a homeworker within the telecoms industry I am lost without my mobile and making calls from the end of the garden is not an option. Please let me know what is happening!!!!