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Solution

Big Bundle Problem

futurenets
4: Newbie

‎20-03-2017 11:59 AM

I topped up my account before the £10 big bundle expired and my account is set to renew but this hasn't happened and now my account is showing £2.50 i.e. not enough to renew the big bundle?

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1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

‎20-03-2017 12:07 PM

Hi.

 

Has your Credit been used to make calls, texts and use data ?

 

Something has glitched if you had top up on ready for the BVB renewal. 

 

I'd suggest to call Customer services on 191 and or use Live Chat. 

Current Phone  >

Samsung Galaxy s²⁵ Ultra 512gb.