Cancellation

[Sianbaron]

Hi. I recieved text messages regarding the new price increases. On 3 of my lines, i got the option to ens my agreement free of charge. It states in order to do this, i would need to send a letter within 30 days of receiving the text message.
I have sent my letter over a week ago now and i have not heard anything back. When should i hear back?

[Retired-Sarah_A]

Hi @Tedoscar

I will PM you an email address to get in touch with a team that can update you on this. 

Thanks,

Sarah 

[Memamem]

Can I please have this email address? I didn't send my letter by recorded delivery but it was confirmed as received by a live chat advisor. I have been given the run around by every member of Vodafone's customer service staff. All the while, I'm still paying this bill. I fear that they are just keeping it going on as long as they can so people give up trying to cancel.

[Retired-KhizarM]

HI @Memamem

I will PM you the email address and our team will help you further.

Khizar

[Tedoscar]

I've tried that - I'm going round and round it did say I would be called ! But as usual nothing - the service is abysmal

[Retired-LouiseE]

Hi

When did you complete the form?

It can take 48 hours to hear back from our team. 

Louise

[by188b]

Can someone PM me the email address as well?

I sent my letter in mid june and i havent heard a thing. The advisors are clueless and keep saying be patient but cant actually confirm if any of my letters have been recieved or not.

[drey_p]

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@by188b wrote:
I sent my letter in mid june and i havent heard a thing. 

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I assume that the letter was sent recorded delivery and that it has been delivered and signed for?

[by188b]

The first letter no. However after a week of no reply i sent another letter recorded delivery and this has been signed dor. Both letters sent well within the 30 day deadline.

[drey_p]

At least you have some proof that it was sent - that could help you argue your case if needed. 

[by188b]

Yes , but im unsure of what to do now? So i escalate to customer services or go to the ombudsman?