Cant get my Sure Signal 2 working!

[kate1_topping]

Hi there!

I bought a Vodafone Sure Signal 2 about 18 months ago and have been using it fine at my house ever since with a full 3G signal. For the past few days I have been unable to get a 3G signal on my blackberry bold so have not been able to receive emails or send texts etc from my house. I have tried rebooting the Sure Signal 2 and turning it on and off at the wall etc but i still only have two lights on the box (the Power light  and the System light ) - the Phone light is permanently off. Can you help me? thanks Kate

[Ben_H]

Hi kate1_topping,

Welcome to the eForum.

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Cheers, Ben

[kate1_topping]

thanks Ben - yes ive looked at these Trouble Shooting notes but as your webiste has been down for the past few days I can't double check that my phone is still registered with the Sure Signal. It was correctly registered and the system had been working fine so I can't see why it would somehow now not be registered. Any other suggestions? do you think that my Sure signal box could have broken? tks Kate

[Jenny]

Hi kate1_topping,

Everything should be back up and running now.

Please try those steps and post back your results here and we can look into this further.

If you still having any problems logging into your online account, try clearing your cache and cookies and try in another browser.

Thanks,

Jenny