Confusing email, can anyone clarify?

[jamski]

Hello.

So I have received what I can assume is my 'update' email a few moments ago.

It doesn't actaually contain much information about my order, it doesn't mention delivery dates or delays. It basically lists all the services I can use and a whole load of small print.

One thing in there though are my contract dates. It was previoauly stated that my contract started on September 12th, the day I pre-ordered, and the end date was September 12th 2016. However the new email says 17th October to 16th October 2016!

So that's over a months difference in date??!!

Can somsone confirm why this is? Is it to do with delivery dates per chance?

Thanks,

James.

[GojuSuzi]

If your previous contract ran up until 16 October, you'd be eligible to upgrade, but still have the leftover time to see through before the new 24 month stint starts (just you get to see it on the new plan rather than the old).

[emzi84]

Also had the same email who h has inflated my contract start date to 12th October... Great seen as though they havs sent my bill for September including the change... For goodness sake VF... No phone is one thing but this again is a joke!

[Retired-Laura]

Hi jamski and emzi84,

So my team can take a look, get in touch with us here.

Cheers,

Laura