De-register and Re-register problems

[JonB07]

I have a Sure Signal that I use at a cottage we rent a couple of times a year. It seems like either the Sure Signal has been removed from the system. I've tried deleting my number from it and re-registering the Sure Signal but get the error 500, 1013 when I try to re-register. There doesn't seem to be a way of de-registering on My Vodafone. The serial number is 42143533976.

[BandOfBrothers]

Hi,

If your still having issues then Live Chat or Customer services via 191 maybe able to help you with this. 

The ’Live Chat‘ Option is found in the 'Contact Us' Link at the foot of the forum page. Please use a Computer to use this service. You may need to leave the Live Chat window page open a short time for Live Chat to initialise and for an Agent to become available. By using Live Chat you can also keep the chat logs. If you use a phone to try and access Live Chat then if possible request the Desktop Site on your phone. 

Sure Signal FAQs

[cineriv]

Hi JonB07,

There is no one on the forum that has access to your account.

The best way to resolve your problem is to speak to Live Chat who should be able to help you with this.

http://www.vodafone.co.uk/contact-us/index.htm

Live chat is situated towards the bottom of the page and does get busy at times..... just stay on and an adviser will eventually answer you.

Regards,

Mike.

[JonB07]

Live chat is very busy.  Any contact number I can ring from a landline?

[BandOfBrothers]

Contract Customers : Tel :03333040191

Payg Customers : Tel:03333048069

or 191 from your Vodafone mobile.