I appreciate and understand how damaging a default and or marker can be ,and the difficulty in having one removed from a Credit File @Greg81.
It's important to speak with Customer service first on 191 to clear up why this has happened before the Credit File Support Team can help.
Below in Bold is a help guide I have written which explains how to contact Vodafone and which department to ask your case to be referred to - i.e 'Vodafone Credit File Support Team' - and how to add a 'Notice of Correction' via Experian.
It is Free to add the Notice of Correction.
This gives you the tools to add your own notes up to 200 words on your Credit File to explain why the Default is showing. It would only be worth adding this if you think the default is wrong and shouldn't have been applied.
Please take into consideration that a Default will only be removed if it was reported on your Credit File incorrectly.
Link > Default-on-your-Credit-File-How-to-add-a-Notice-of-Correction.
To add > The Vodafone Community forum is monitored by Vodafone U.K.
There are members of the Vodafone Social Media Team who are available to respond and Help where they can.
They have the Vodafone logo next to their name so a person knows they are officially Vodafone.
All posts are read by them.
Hang in there and I'm sure they'll be in touch if you wish to wait for one to reach your thread.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
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