Do Vodafone deliberately make it impossible to cancel your account?

[Mod]

This is my third time trying to cancel an account I no longer use, it can't be done any way except by phone or chat and both have such long waiting times I gave up the other two times....currently 30 mins waiting for a chat transfer after going thru security. I'm guessing the first thing I will have to do if I ever get thu to the cancellations team is go thru the same info again. Has anyone ever called customer services/online chat and NOT experienced high call volumes? And I bet if I simply cancel my direct debit they'll call me quickly enough..

[BandOfBrothers]

Hi @Mod

It can I agree take sometime to get through to people on most Callcentres. Trying early in the morning is my suggestion. 

Regarding your DD. 

I understsnd you venting at the situation and assume your aware of the ramifications of stopping your payments via DD and won't. 

[Tash]

Hi @Mod,

I'm sorry to hear that you'd like to leave us.

Were you able to get through to the Cancellations team for help with this? If you still require further assistance, please let us know.