Facebook app not working since latest update (3rd Aug 2016)

[Lawebley]

My Vodafone Smart Ultra 6 will not boot up Facebook or Instagram since they updated today on August 3rd 2016. I've uninstalled both apps and reinstalled them, cleared the cache on both apps and have restarted my phone several times.

I'm at a loss as to what to do to resolve the situation.

[PedroZG]

I am replying to 63johnw's post of ‎09-08-2016 10:59 AM "Re: Facebook app not working since latest update (3rd Aug 2016)".

Just checking my reply is linked to John's original message.

If not, can someone advise please?

[kids]

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@PedroZG wrote:

I am replying to 63johnw's post of ‎09-08-2016 10:59 AM "Re: Facebook app not working since latest update (3rd Aug 2016)".

Just checking my reply is linked to John's original message.

If not, can someone advise please?

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@63johnw

It is now

[PedroZG]

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@kids wrote:

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@PedroZG wrote:

I am replying to 63johnw's post of ‎09-08-2016 10:59 AM "Re: Facebook app not working since latest update (3rd Aug 2016)".

Just checking my reply is linked to John's original message.

If not, can someone advise please?

---

@63johnw

It is now

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Ah - I need to use "> Quote" - d'oh

[Godders78]

I have the same facebook prob. Did a factory reset, prob still there, lost all phone data, cannot find it

[kids]

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@Godders78 wrote:
I have the same facebook prob. Did a factory reset, prob still there, lost all phone data, cannot find it

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There is no point in doing a factory reset as the problem is with the Facebook app and not the phone. The best thing is just to delete the app and wait for Facebook to push out the next update.

As has been mentioned if you did not back up your data before the reset then everything is lost, although email should be recoverable if you synced your email to your email provider.

[63johnw]

Hi. Did you back everything up before the reset?

If not then its all gone.

What data are you looking for?

[Ozark85]

Facebook is up and running again.