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Failure login to vodafone account

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4: Newbie

Hello Vodafone,

 

Background
Vodafone user since 2013

I re-gistered my SIM only number with Vodafone in April after a week's trial elsewhere

copy n paste response:

    email from vodafone 21 April 2016 at 18:58
    Your account details
    Mobile number: *********
    Contract start: 19-Apr-16
    Minimum commitment end: ******
    UK minutes: ******
    UK texts: ******
    UK data: ******
    Monthly line rental: ******

I could not login in to Vodafone online

I called 191

copy n paste my notes

    telecon with ***** on 191
    **** sent new security code
    gave her my pin
    gave her my email address
    22-Apr-16 9:25 AM
    "going to talk to our techs, putting you on hold"
    22-Apr-16 9:28 AM
    tech **** came on the line
    "am allocating a new username and password"

All became well and I could login in to the online account.

 

Excellent!

 

However
Today 27-May-16 1:35 PM Went through login once again

"There are currently no services being used on this account"

I will soon change home address and require online account access to change contact info.

Q: Can I look at online FAQs or must I speak to tech teams

Don't really have the time over the next week again to call 191

Thank you! from Richard

 

Richard
UK, Lincolnshire
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1 ACCEPTED SOLUTION

Accepted Solutions
Moderator (Retired)

Hi RR247

 

This sounds like a technical issue with your individual account. 

I'm afraid Vodafone staff and customers posting on our forum do not have direct account access due to data protection and security, therefore we cannot look into the account for you. 

 

The best way to get this resolved would be to speak with our team through Live Chat here and we'll look into this from there. Alternatively, you will need to redial 191 and speak with Customer Service. 

 

Thanks, 

Louise

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2 REPLIES 2
Moderator (Retired)

Hi RR247

 

This sounds like a technical issue with your individual account. 

I'm afraid Vodafone staff and customers posting on our forum do not have direct account access due to data protection and security, therefore we cannot look into the account for you. 

 

The best way to get this resolved would be to speak with our team through Live Chat here and we'll look into this from there. Alternatively, you will need to redial 191 and speak with Customer Service. 

 

Thanks, 

Louise

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4: Newbie

With thanks to Louise / Tech Team. Will do as you advise.

 

This thread now closed.

Richard
UK, Lincolnshire
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