GL56 - Moreton-in-Marsh, Gloucestershire

[jled1972]

I am being passed from pillar to post, i am still awaiting a call from Customer Service Manager to make a formal complaint?? a call I made over a week ago. I have spoken to 5/6 different staff members some who tell me there are no signal issues in my area and that it is because i have an iphone 5 and the 3G cannot be turned off? there is NO 3G in my area never has been doesnt look as if there ever will be? some say there is maintenenace issues? another tells me there are 24hr emergency repairs?? I have no confidence in what you are telling me?? I have had this iphone 5 since May time it, it was fine, July/August I had no signal, but not just mine I also have 2 iphone 4 on my account and these are the same - never any internet connection unless connected to wi-fi and phone signal is very poor at home / work  GL56. I am so dissappointed in Vodafone at the moment I have been a loyal customer for probably 10years and never received such dreadful service. This is not MY phone issue I can give you names of several vodafone customers who are all experiencing problems with vodafone signal - what we need are positive correct answers? I am paying a huge monthly sum to Vodafone for a service they are not offering

[drey_p]

Hi there

If you are experiencing network issues, the first thing to do is go through the steps in the Network Troubleshooting Guide.

If these steps don't sort out the problem, please could you post the template with your results back here so that the eForum Team can investigate the issue for you.

[jled1972]

Post Title: 'First half of post code - GL56

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? mainly in my hometown - again i have checked your website this morning - it states no problems in my area??

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the eForum, add it to your profile here.

3) Does the issue occur if you try your SIM card in a different phone? it is not just my number it is all 3 phones on my account

4) What errors are seen or heard when the issue occurs? no service

5) Does this happen on 2G, 3G, 4G or all? only get 2G in GL56

6) When did you first notice this issue? JULY?AUGUST?DECEMBER

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

[Retired-Wayne]

Hi @jled1972

There’s an issue with your local site (3003).

The issue is on our network status checker.

Head over there and subscribe, we’ll then let you know once it’s fixed.

Thanks,

Wayne

[jled1972]

????? Just checked your network coverage and this is the message???  We're not aware of any unexpected issues in your area. Use our coverage checker tab to see what our signal is like near you

so is there or is there not an issue???

[Retired-Wayne]

Hi @jled1972

It’s definitely there. You’ll just need to zoom out a little and use your full postcode.

Thanks,

Wayne

[jled1972]

any ideas how long this signal issue is going on for?? I have now been pretty much without signal for a month as is the same with the other lines on my account?? I was told I would be refunded as I am paying for a service you are not offering? but the payment has gone out of my account?  

[drey_p]

You will get refunded, but you have to wait until the signal issues have been sort out and then contact customer services so that they can refund you for the correct amount of time. 

[jled1972]

I am still awaiting a callback from Customer Service Manager as requested on the 18December? I was told someone would call me in the next 3-5days?? explanation? still no call ? I want to log a formal complaint 

[Retired-Wayne]

Hi @jled1972

I’m sorry to hear this.

So that we can look into this for you, get in touch with us here.

Thanks,

Wayne