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HTC Sensation crashing constantly!

2: Seeker

My phone started to crash at 13:30 today and has now crashed 25 times rendering the phone virtually un useable. Is this just my phone or a known problem? It is apparently an HTC Sense problem.

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11 REPLIES
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2: Seeker

I came on googling the same error!!

 

Only since the last few days has it been doing this.

 

I have pulled battery, ensured its set right, tried it with / without SD card, done factory reset etc etc everything but it keeps doing it.

 

Very odd others are having similar at the same time!!

 

 

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4: Newbie
hmm. I've had two 'tell HTC's today too. No system updates for a while so I can't see why.

what makes you think it's sense-related?
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2: Seeker

Either 3 or 4 of the crashes referenced sense as having been the fault. 

 

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2: Seeker

So far 5 crashes today on top of yesterdays 25 crashes!

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Administrator

Hi DM3597 and roberttaylor

 

Thank you for your posts and it is great to see you here.Smiley Happy

 

So we can investigate this for you please can you advise us the software version your devices are currently using.

 

Please back up all of your contacts and information and ensure that you are running the latest software on your device.

 

If you are still experiencing please take the device to your local store and one of our experts will be able to take a look and advise you of your best options or alternatively we can arrange a postal repair.

 

Many Thanks

 

DaveCD

eForum Team

 

It would be amazing if you could take 30 seconds to complete a quick survey to aid my development. Smiley Very Happy

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4: Newbie

Just do a factory reset.

 

Settings-storage-factory data reset . If that fails to fix your issue, send for repair, as it is most likely hardware fault then.

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2: Seeker

if you read my post it does say I did that.....

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2: Seeker

The solution seems to be:

 

Go to Settings/ Apps.

 

Show All

 

Find HTC Sense

 

I had two different versions of Sense running after the ICS upgrade.

 

Disable the version with the lowest version number. Mine was 2.7 something

 

Reboot.

 

My Sensation was crashing up to five times per day. After this fix, I've been running 3 days now without one crash. Try it and see if it works for you.

 

Why HTC and Vodafone couldn't figure this out is beyond me.

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3: Seeker

Hi, my sensation has been doing exactly the same, full battery one minute then nearly empty, phone randomly switches itself off, also can be related to taking a picture or browsing the internet or making/receiving calls. I've done what the call centre told me to do i.e. perform a factory reset, which I've done several. They then told me to post my phone to the service centre, I got a phone call a couple of days later to say that my has liquid damage and unable to be repaired under waranty and it'll cost me £100 to fix! The phone has been no where near water all the time I've had it, I think they can't find the fault and I'm being fobbed off, which im very dissapointed with as I've been a Vodafone contract customer for over 15 years. They still have my phone at the service centre and don't know what to do now as I still have 1 year on my contract left, can anyone help?

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2: Seeker

mine's been doing the same. rambom crashes all day to the point i cant really use the fone

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3: Seeker

I've just posted a topic on my phone, read it before sending it off

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