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my Wife's iPhone seems tio chew through her 500mb allowance but i swear she doesnt use much outside of our home WiFi.
is there anyway of drilling down into what apps are using what data? Is there any standard stuff which can chew up data? for exam,ple, she uses gmail on her phone, does that use more than it should in data?
she doesnt have anything else that should use that much, or i would know. Match is set to use only WiFi. She dosnt update apps unless on wifi
shes used 500mbs in 7 days without doing anything untoward like streaming stuff or up or downloading. she simply uses the phone features, email and browsing...
Does she use Facebook at all?
Are you able to get a list of Apps on her phone? it might be that an App is sitting in the background downloading a lot of data.
You need to be aware of how the iPhone works with Wi Fi. When the phone is asleep Wi Fi is turned off (unless the phone is connected to a plug) so any data being downloaded at that time will come over the Vodafone network. Also, if the Wi Fi signal fails even for a fraction of a second, the mobile internet will kick in and remain active until the end of that session.
When you are connected to your Wi Fi network you should turn off mobile data in settings - network - mobile data. Only that way will you ensure that Wi Fi is being used and not the Vodafone network.
"When you are connected to your Wi Fi network you should turn off mobile data in settings - network - mobile data. Only that way will you ensure that Wi Fi is being used and not the Vodafone network."
What a ridicuous way to use your phone.
Apple confirmed to me that this was certainly not how the iPhone was designed.
I can just see Steve Jobs and Jony Ive in their lab right tnow....
"yeah Steve, lets ensure that the WIFI symbol shows up while secretly charging the usage against the customer's puny 3G data allowance The only way to avoid this would be for them to turn mobile data off/on every time they leave the house/office/coffee shop/other wifi point. And we'll bury the mobile data toggle deep in the menu to guarantee that everyone will get sick of this & forget".
Yes I am suggesting exactly that - and the fact that the mobile data on/off toggle is buried in settings is one of the reasons that users prefer Android to iOS. Wi Fi and Bluetooth settings are exactly the same.]
Your choice but if you don't turn mobile data off you will end up using mobile data when you think you are using Wi Fi.
How often does her email refresh? This could be set too high as if it's grabbing hundreds of emails each time it refreshes, it could possibly be using much more than you expect.
I personally find it easier to use the browser to access web mail, it may be a little fussy but it stops a huge amount of data being used without good reason.
I would estimate that Facebook is the main culprit here...?
The Facebook App can be set to refresh on a scale of every couple of minutes through to never!
Perhaps changing this option to once an hour, may help?
You can also do this with the email apps as well.
You may also want to look at the Wi-Fi sleep policy? Alot of Apps update between 12 midnight and 4am.
So while the iPhone is in Standby it is actually connected to 3g and not Wi-Fi. Updates can consume a lot of Data.
I had this happen to me and a kind man at vodafone shop helped me try a few things and it really helped.
1. turn off any plushing or updates from any app, especially facebook and twitter they really eat up data, this includes email updates.
2. remind your wife to never download apps on 3g only on wifi.
3. dont watch any youtube videos or iplayer things on 3g only use on wifi.
4. Download a free data app to keep an eye on data used.
Since i have followed all this ive had no problems.