I Phone 5S and Sure Signal 3

[nickraine]

My sure signal 3 shows the solid red and two silver lights to say it is connected to Vodaphone and ready to use, however the I phone 5s does not pick up the 3g signal. I have tried removing the SIM - help !

[BandOfBrothers]

Hi

A warm welcome to the forum

Look at these help links.

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...

On the iPhone hold down the Power & Home button together until  Logo shows then release both & the iPhone will reset

Other options are :

Settings -General -Reset -Reset Network Settings.

You may need to speak to customer services on 191 or Live Chat if you cannot self resolve.

A similar thread with info.

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/No-Signal-on-iPhone-6-using-Sure-Signal-v3/td-p/...

Thread with self test advice.

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/SureSignal/m-p/2405851

[Jenny]

Hi @nickraine 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny