I have no lights on my sure signal

[Vernonreu]

I have no lights on my sure signal, pressing reset doesnt do anything. The power is being passed through to the plug what can I try next?

[BandOfBrothers]

Hello.

Please take a look through these Sure Signal Trouble Shooting threads :

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...

as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

It may also be worth trying a different power supply with the SureSignal ,as there have been some reports of different power supplies solving the issues. They are available on eBay for around £10. As per information in https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-signal-device-is-DEAD/m-p/2415354/highligh...

FAQs : https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

To note the Sure Signal Device comes with a 24 month warranty.

[drey_p]

Hi there

What version Sure Signal are you using?  If it is a version 1 or version 2 - please try an different power supply as that could be the cause of your issue. 

If that doesn't help, please go through the Sure Signal Troubleshooting thread.  It has links to the key things you can do to try and resolve the issue you are experiencing

[Vernonreu]

I've switched plugs and reset again, and still no lights. I've looked through truoble shooting link but that all refers to issues where the power light is on, where as I have no lights at all.

Any other suggestions?

[ChazzD]

@Vernonreu

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.