Issue with Sure Signal 3

[ssizen]

Hi

Has a SS£ and changed routers, same make but since the SS3 does not work, Vodafone support (after a very long call hold!!) reset but no change so any help much appreciated, I have it plugged direct into the router (although before it was not), it is showing

Flashing Red / No Internet light / Steady orange service / Steady orange In Use

IP is this but it changed on router reboot:      217.44.235.28

Speed test is: Upload 2.86Mb / Download is 8.2Mb

Serial is:          42151297498

I have tried reserving an IP based on its MAC as well and forwarding the following ports in the table below

Traceroute is as below

Any help much appreciated we get zero signal where we are which is not in the middle of nowhere either

Cheers

	1	SS3	8	192.168.1.67	8	TCP
	2	SS3	50	192.168.1.67	50	TCP
	3	SS3	123	192.168.1.67	123	UDP
	4	SS3	500	192.168.1.67	500	UDP
	5	SS3	4500	192.168.1.67	4500	UDP
	6	SS3	1723	192.168.1.67	1723	TCP or UDP

TR is as below

1    15 ms     1 ms     1 ms  ARCHER_VR2600 [192.168.1.1]

  2     *        *        *     Request timed out.

  3    10 ms     8 ms     8 ms  31.55.186.181

  4    11 ms     9 ms     8 ms  31.55.186.180

  5    12 ms    10 ms    11 ms  195.99.127.56

  6    13 ms    11 ms    11 ms  peer1-xe1-0-1.faraday.ukcore.bt.net [213.121.193.197]

  7    12 ms    11 ms    11 ms  t2c3-et-8-1-0-0.uk-lon1.eu.bt.net [166.49.211.240]

  8   132 ms   125 ms     9 ms  166-49-211-254.eu.bt.net [166.49.211.254]

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

[stacyjwoodhouse]

Thanks, however I took it home and it worked fine. I then brought it back in to the office this morning and worked fine. If you would have checked the sync logs you would have seen a successful connection a few times since Wednesday.

Lets hope the resync you've done doesnt break it.

Thanks

Stacy

[gsmsecure]

Vodafone was told over 3 years ago that MTU would become an issue as Fibre is rolled out ny default.

I know this as it wss myself who spent 3 hours on the phone explaining the issue and was assured it would be passed back for a future update of the device's firmware to avoid it.

As you are well aware... it was never fixed in favour of claims it "will 'work with most ISPs". I don't know what Vodafone are going to do when the reality is that they are starting "to not wirk with most ISPs"

Just shows they never listen!!

However, 3 years ago I kicked up such a fuss over it.. I got 50% of the SureSignal covered plus a substantial 'good will' gesture towards the cost of the DrayTek routers I had to purchase at £360.

Might be worth a moan.. it may also be worth mentioning to Trading Standards that they are selling a device that more than likely will fail on Fibre broadband based on BT OpenReach.

This is just the beginning as BT announced the demise of ADSL two years ago.