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When you enter the IMEI number, don't include the dashes. I did to start with and got errors. When I tried with the digits alone it was fine.
The software itself works a treat but the 4-step "how to use it" guide on the LG site is terrrible.
I just downloaded the tool again to check something, and the GT400 is listed in the "Model" droplist. Maybe they updated it, but I used the IMEI route so I can't say if it was there before or not.
I had to re-zip the original packages as the LG tool auto unzips them once it has downloaded. I think I got the original filenames replicated.
I don't think I had to install the USB Modem driver seperately; pretty sure the main LGPCSuite had it included but I've put it in the ZIP just in case.
I am sorry to hear that you are not happy with the features of your new handset. I am sure that we will be able to find a way to resolve this for you. I would like to be able to access your account so I can look into this further for you. I am going to send you an e-mail requesting some information which will give me access to your account. Once I have your response I will contact you to discuss this further.
I AM USING CAPSLOCK BECAUSE I AM SHOUTING WITH JOY NOT ANGER!!
SIMONWADS YOU ARE A LEGEND!!!
YOU HAVE SOLVED MY PROBLEM WITH YOUR DOWNLOAD - - I AM CONNECTED!!!
MANY MANY MANY THANKS -- LOTS OF REP FOR THIS ONE --- PERFECT!!
I am also getting rather annoyed with the lack of a decent resolution to the PC connectivity problems I am facing with my new LG GT400 Viewty Smile and would appreciate any useful answers/advise.
The main issue is no USB Driver available for this phone ANYWHERE!!
1) Yes I have been to LG website and downloaded the "LGMobile Update Tool". The problem with that is the utility doesn't list the GT400 in the model list and neither my IMEI number or S/N are recognised so it offers no help.
2) I don't just want to link to my PC in Mass Storage mode. I want to be able to utilise my phone with LG PCSuite to manage my calander and contacts not just transfer music and photos between devices. I know it isn't a smartphone but I would like to instal more apps that I have seen available.
3) I have tried "Live Web Chat" and emailed Vodafone support. I was told to go back to store to ask for the instal disc (which the phone manual clearly states to "insert the supplied CD into your PC"). I was told that LG do not supply these discs??
4) The store says that as the GT400 is a new release the drivers are probably not developed yet. This puzzles me as why launch a product when an important part of the software/utility is not available??
In summary, I like the phone very much and want to be able to maximise it's potential so any help would be gratefully recieved.