Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[Azaniah]

Well after upgrading my firmware (or virtual downgrade due to loss of functionality) I now have 1 solid power light, and a flashing @ light.

Router Thomson (SpeedTouch) ST585v6 Firmware: 6.2.29.2

All ports are open and attached to the SureSignal (which has a fixed IP address assigned by DHCP).

ISP Bulldog / Pipex

I have no idea how to do anything / or if I need to with the following.

Destination IP Addresses:
212.183.133.177
212.183.133.178
212.183.133.179
212.183.133.181
212.183.133.182
212.183.131.128/26

So any help would great - This thing has never worked so I'm not in the group where it has and now doesn't

[anrise]

My Sure Signal has also stopped working this morning, same as everyone else, Light one on, Light two flashing, it's been fine for many months, a few times its disconnected but always came back on fairly quick, this time is the longest its been disconnected, No changes made to setup at all, just the same as the others, it has to be on Vodafone's end because none of us made any changes to our setup, its very irritating.

[Azaniah]

Makes it difficult to determine when you're setting up if you have an issue your end - or are suffering from the larger vodafone vss issue.

[daveboy100]

I have recently bought the SureSignal as I cannot get any signal in my flat (over 4 years). Arrived, set it up correctly into my new router from Talk Talk  *(D- Link (DSL - 2680/TT) wireless Modem Router. Problem is power is on and the only other light flashing is @ the internet light. Vodaphone advised me to call Talk Talk with 5 port numbers to open that they gave me. They will not do this as not there policy?.

Advised then by Vodaphone to go to the site PortForward.com to get free advise how to add the ports with my IPS? address.

 I find this very confusing and do not want to do something wrong etc.

I have registered and been confirmed so I have followed all procedures. Also the *router was not listed anyway in their list should I have attempted this anyway.

I do not know what to do without professional help which I suppose I will have to get at a cost.

Very frustrating as I really want this set up to make and receive call in my home without having to go outside or hang out the window.

I never realised all this hassle when I bought it and Vodaphone were as helpful as they could be I guess with the several calls I made. I understand they cannot get involved with ports etc.

Can someone help me in a simplified manner so I can get it working. I am not very technical when it comes to things like this and do not want to make the situation worse.I presume also that Talk Talk will give me the IPS address?

Is there any easy step by step dummy guide to solve this and with the ports open will it work for sure.

I look forward to any feedback with all the above and the router I have mentioned.

I think I have explained everything. I wonder if BT would have opened the ports?

Many thanks

David

[rwhitetlc]

And Vodafone have the audacity to call it plug-n-play

[roggers87]

been having trouble with my box for the last 2 months.  since installing it back in april ive had no problems with the box connected to my phone 1st time.  since getting a iphone4 in september box started to play up, lights 1 on and lights 2 flashing. ive open my port on the router and still lights 1 on and lights 2 flashing my box details are

thompson tg585

[rztommy]

Hi

Similar problems here. 1st Suresignal worked after some hours and intervention from Vodafone, allegedly because there was no 3G signal in the area (I thought that was the problem the Suresignal was supposed to address). The Suresignal then worked for a number of months and then stopped working with the dreaded Light 1 on and Light 2 flashing syndrome. A replacement Suresignal then arrived and the problem has continued. After many calls to Vodafone and conflicting advice as to ports, one person claiming that port 8 was vital to the operation and another claiming that port 8 can be ignored, the Suresignal still does not work. Why is there not a web interface or some other means of interrogation to see what is the problem and how it can be rectified?!

In terms of addresses the Suresignal is contacting the following ip addresses which also does not agree with the list published at the top of this thread:

86.53.208.148

135.245.1.1

212.183.133.177

212.183.133.178

How can this ever be resolved?

[anrise]

It's so irritating that it's been working fine then just stopped with no changes made at all, I really do believe it's something on Vodafone's side but no way to prove it, so what is to be done? very very frustrating, wasted so much time on this thing and nothing for it.

[Retired-Trev]

Hi all

I have sent an email to you all, in order to gather some further information, and allow us to assist you further in this matter.

The emails have bben sent to your eForum registered email addresses, but if you do not receive this, please let us know, via this thread, and it can be resent.

Regards

Trev

eForum Team

[leapo]

Hi. I am another who has woken up today to find that my SS will not connect and yes, I have the same symptoms as everyone else on this thread. Administration, can you send me the E~Mail that you have sent out to the others who have written in prior to my entry please?