I renewed/set up a new contract earlier this year and spoke to an online advisor on the online chat for a couple of hours. I had found an amazing offer for a S7 Edge eith Unl. Texts, Unl. Calls and 30gb of 4g internet for only £30 per month with no upfront fee... this was with the Three (3) network.
Because of this I spent a long time on the chat trying to haggle my way to a better deal with Vodafone that I would be happy with. Unfortunately, the advisor told me she couldn't get close to matching that offer. Eventually I got it down to £41.60 a month from £52.00 a month (Unl. Calls, Unl. Texts and only 16gb Data).
There is only one reason why I decided to stay with Vodafone and pay an additional £11.60 a month with 14gb less data - that reason was because the online advisor told me that I would receive global roaming in 100 countries at no extra charge.
This turned out to be a lie and thus I'm sure can be classed as misrepresentation. I keep my transcripts so I can reference them... this is part of the transcript mentioned (copy and pasted word for word)...
"Kelly:
Samsung Galaxy S7 edge 32GB, 24months, 16GB 4G UK data, Unlimited minutes, Unlimited texts, All data, minutes and texts can be used across Europe, upfront cost £10.00 and monthly cost £52.00 per month.
I have gone ahead an extra miles for you and got special approval for you and we can apply 20% discount on this and this will cost you £41.60 per month.
Kelly:
This offer special available for this chat.
Kelly:
Also you are getting Home Free roaming.
Kelly:
As you will be able to use the services in 100 countries without any extra charges and you will not get this facility with any other network."
I spoke to another online advisor who, for lack of a better term, was utterly useless and also suggested the chat never took place..... does Vodafone not store whole transcripts or only partial ones?
"Sean: Kelly: This offer special available for this chat. Kelly: Also you are getting Home Free roaming. Kelly: As you will be able to use the services in 100 countries without any extra charges and you will not get this facility with any other network. Kelly: Also if you check the deals directly with network you will find the charges will be higher as taking a contract from 3rd parties always a drawbacks as they are neither the services providers nor the network providers. Kelly: It's good to hear that you have not got any concern with your old handset; However if it happens you will have to contact to the point of purchase. Kelly: And we offer 24months handset warrantee and free repairs except water or physical damage.
Anil:
Sorry to tell you that but there is no chat like this".
I am not happy that I was lied to. I'm not happy that I was tricked into paying more for less when I could have received a MUCH better offer with 3. Who is the best person/department to contact within Vodafone to complain/talk to about this? I'm willing to give Vodafone a chance to rectify this and make amends but I'm also very willing to take his matter to the ombudsmen and the courts should I need to.
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