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Hi Chrismoore,
It is possible, given the nature of one of the sites you've given as an example - that you have Content Control enabled on your number, which will block access to certain websites. Please refer to our instructions here to remove this.
If you're still having problems after that, let us know, and we'll investigate this further
Jon
eForum Team
It is possible, given the nature of one of the sites you've given as an example - that you have Content Control enabled on your number, which will block access to certain websites. Please refer to our instructions here to remove this.
If you're still having problems after that, let us know, and we'll investigate this further
Jon
eForum Team
Hi Chrismoore,
It is possible, given the nature of one of the sites you've given as an example - that you have Content Control enabled on your number, which will block access to certain websites. Please refer to our instructions here to remove this.
If you're still having problems after that, let us know, and we'll investigate this further
Jon
eForum Team
Hi Jon - no, I dont have content control switched on; nor did the other people suffering from this problem on previous posts. Thanks
Hello Chrismoore
Can I ask which browsers you are using to access the above mentioned sites, ie Firefox, internet explorer etc? if you haven't' already tried Firefox, IE, and Chrome may i suggest you do so, this will help us verify what is happening.
I have asked a colleague to access both http://www.facebook.com and http:facebook.com (with and without the www) and they were successful, i could not investigate the second site, Xtube.
Additionally, can you do the following.
Start, programs, accessories, comand prompt
once the black command screen loads enter the following commands:
ping www.facebook.com
tracert www.facebook.com
Please copy and post the results back onto this thread.
Thanks
Reidar
eForum Team
Can I ask which browsers you are using to access the above mentioned sites, ie Firefox, internet explorer etc? if you haven't' already tried Firefox, IE, and Chrome may i suggest you do so, this will help us verify what is happening.
I have asked a colleague to access both http://www.facebook.com and http:facebook.com (with and without the www) and they were successful, i could not investigate the second site, Xtube.
Additionally, can you do the following.
Start, programs, accessories, comand prompt
once the black command screen loads enter the following commands:
ping www.facebook.com
tracert www.facebook.com
Please copy and post the results back onto this thread.
Thanks
Reidar
eForum Team
Hello Chrismoore
Can I ask which browsers you are using to access the above mentioned sites, ie Firefox, internet explorer etc? if you haven't' already tried Firefox, IE, and Chrome may i suggest you do so, this will help us verify what is happening.
I have asked a colleague to access both http://www.facebook.com and http:facebook.com (with and without the www) and they were successful, i could not investigate the second site, Xtube.
Additionally, can you do the following.
Start, programs, accessories, comand prompt
once the black command screen loads enter the following commands:
ping www.facebook.com
tracert www.facebook.com
Please copy and post the results back onto this thread.
Thanks
Reidar
eForum Team
Hi Reidar,
I am using Firefox; I also have IE installed, and get the same thing.
I did your tests:
Both www.facebook.com and www.xtube.com have come back with "timed out, 4 packets of data lost"
on tracert, xtube and facebook had what appears to be 8 succesful responses and then 24 other "request timed out"
Accessing this site tonight (this forum) has taken me 6 attempts to load the page - it simply said "done" in the bottom left of the page but was blank
have tried to do screen shots for you, but it wont let me
Thanks
Hi chrismore
I am sorry to see you are still having issues.
We have conducted tests attempting to replicate the issues you are having, this was only using Facebook, but we had no problems in accessing this site.
We still only have yourself who is encountering this issue, so it does point to a localised, not a general fault. The failures on attempting to connect to the forum, again point to a more localised fault, be that equipment or a site issue.
Can you confirm the postcode area you are having the issues, so i can eliminate a possible site issue?
Regards
Trev
eForum Team
I am sorry to see you are still having issues.
We have conducted tests attempting to replicate the issues you are having, this was only using Facebook, but we had no problems in accessing this site.
We still only have yourself who is encountering this issue, so it does point to a localised, not a general fault. The failures on attempting to connect to the forum, again point to a more localised fault, be that equipment or a site issue.
Can you confirm the postcode area you are having the issues, so i can eliminate a possible site issue?
Regards
Trev
eForum Team
Hi chrismoore
I've had a look at that post code the coverage looks good, the local site 3522 is working fine and cannot see any local faults, I do note that we are building a few more cell sites in this area.
Ive retested from my location all the url's you have listed and do not have a problem with any of them, I suspect a local issue with the PC itself.
Have you tried this modem in another PC?
Thanks
BenJ
eForum Team
I've had a look at that post code the coverage looks good, the local site 3522 is working fine and cannot see any local faults, I do note that we are building a few more cell sites in this area.
Ive retested from my location all the url's you have listed and do not have a problem with any of them, I suspect a local issue with the PC itself.
Have you tried this modem in another PC?
Thanks
BenJ
eForum Team
